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Fresenius Medical Care · 4 days ago

Front Desk Coordinator

Florissant, MO

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Fresenius Medical Care is a healthcare company seeking a Front Desk Coordinator to act as the facility receptionist. The role involves managing patient admissions, ensuring proper documentation, and maintaining communication with patients and healthcare providers.

BiotechnologyHealth CareMedical Device

Responsibilities

Documents patient cancelation and patient “no show” as appropriate

Completes front end process of billing procedure ensuring all information is entered into the computer registration module

Obtains necessary signatures to ensure the efficient processing of data in accordance with related policies and procedures

Ensures all aspects of patient confidentiality are maintained at all times

Provides patients with appropriate HIPAA information and documentation

Verifies and obtains eligibility and benefits for all primary and secondary insurances. If verification is processed via Internet, prints out and includes in registration packet

Performs pre-certification on all patients before visit is initiated

Works closely with billing personnel to obtain and verify all necessary information for billing purposes

Sends patient consultation reports to referral source as requested

Prepares and types routine correspondence, forms, letters and reports

Answers telephones and routes calls

Greets visitors and patients. Demonstrates a positive attitude. Is polite, courteous and professional

Distributes faxes and e-mails to the appropriate parties

Makes copies of correspondence and other printed matter

Maintains medical record in an organized manner; obtains medical records as requested/indicated

Maintains effective lines of communication with peers. Interfaces with other health care providers and facilities

Picks up and sort mail/faxes on a daily basis. Arranges for package pickup and delivery

Participates in staff meetings and communicates (problem solves) issues related to quality of care

Maintains inventory, orders and/or stocks office with supplies, equipment, forms and medications as directed by supervisors

Maintains waiting room and ensures it is clean and free of debris

Escalates issues to supervisor for resolution, as deemed necessary

Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations

Performs workflows for Work queues and Work Lists

Provides secretarial and administrative support as needed

Assists with various projects as assigned by direct supervisor

Performs other related duties as assigned

Qualification

Electronic medical recordsScheduling programsCustomer relationsComputer skillsPhone etiquetteMultitaskingCommunication skillsOrganizational skillsProject managementTime managementInterpersonal skills

Required

High School Diploma or an equivalent combination of education and experience

0–2 years' related experience (such as front office, administrative experience in medical office)

Intermediate computer skills and experience with electronic medical office systems such as electronic medical records, scheduling programs, switchboard, credit card machines, standard office equipment and any new technology

Exceptional communication skills – verbal and written

Outstanding organizational and planning skills

Excellent project and time management skills

Outstanding customer relations skills

Possesses proper phone etiquette skills

Exceptional interpersonal skills

Ability to handle several tasks simultaneously