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Step Up For Students · 19 hours ago

Manager, Human Resources

United States

Full-time

Remote

Senior Level

6+ years exp

Step Up For Students is an organization that empowers families to pursue and engage in appropriate learning options for their children. The HR Operations Manager plays a critical role in leading HR programs, ensuring compliance, and enhancing employee experience through data-driven decision-making.

AssociationEducationNon Profit

Responsibilities

Analyze employee data, trends, and engagement metrics to develop and recommend strategies that promote positive employee relations and workplace engagement

Provide expert guidance and counsel to managers and employees on employee relations matters, performance issues, and workplace practices

Lead and conduct employee relations investigations, including documenting complaints, managing disciplinary processes and facilitating corrective actions as appropriate

Partner with leadership to develop, implement, and administer employee reward and recognition programs, activities, and engagement initiatives

Stay current on employee relations trends, employment regulations, and legal requirements to ensure best practices

Oversee and manage offboarding procedures to ensure timely, compliant, and positive exit experiences

Conduct exit interviews, analyze findings, identify trends, and provide actionable recommendations to leadership

May serve as the primary point of contact for HR systems support, providing help desk and customer service support to employees and managers

Develop, generate, and analyze standard and ad hoc reports on key HR metrics, trends, and people analytics to support business decision-making

Ensure the accuracy, integrity, and confidentiality of employee data by maintaining up-to-date HR records and system documentation

Continuously evaluate HR processes and systems to improve efficiency, data accuracy, and user experience

Provide guidance and support to employees and leaders regarding HR policies, procedures, and employment practices

Lead or contribute to the development, implementation, and ongoing maintenance of HR policies, procedures, and the employee handbook

Ensure compliance with federal, state, and local labor laws and regulations by staying informed of changes and advising management on required actions

Conduct regular internal audits of HR practices, documentation, and regulated processes; report findings and implement corrective actions as needed

Maintain compliance-related documentation and reports for recordkeeping and audit purposes

Manage workers’ compensation claims from initiation through closure

May support the administration of employee benefits programs, including health insurance, retirement plans, workers’ compensation, and voluntary benefits

Ability to partner with benefits providers, insurance carriers, brokers, and vendors to ensure accurate and timely benefits administration

May manage benefits-related documentation, enrollments, changes, claims, and transactions in compliance with regulations and company policies

Ability to serve as a resource to employees by providing guidance on benefits options, coverage, and enrollment processes

Support the Director, Head of Human Resource Operations, with strategic initiatives, operational improvements, audits, and special projects. Perform other duties as assigned to support organizational needs

Qualification

HR operationsEmployee relationsHR complianceHRIS/HRMS proficiencyData analysisPHR/SPHR certificationLabor laws knowledgeMicrosoft OfficeCommunication skillsOrganizational skills

Required

Bachelor's degree (BA/BS) in Human Resources, Business Administration, or a related field

Minimum of 6+ years of progressive experience in HR operations, demonstrating comprehensive knowledge of human resources functions

Strong working knowledge of HR operations, employee relations, benefits, compensation, HR compliance, and labor and employment laws

Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)

Proficiency with HRIS/HRMS platforms and HR databases

Strong analytical, organizational, and communication skills with the ability to manage multiple priorities effectively

PHR/SPHR required or progressively working towards completion within the year

Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries, and military service can substitute for formal education requirements

Deep knowledge of federal, state, and local labor and employment laws