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Embassy Healthcare · 1 day ago

Receptionist

Stow, OH

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Embassy Healthcare is seeking a Receptionist to join their team in Stow, OH. The primary purpose of this role is to warmly greet visitors and manage communication, while maintaining various administrative functions to support the facility's operations.

Health CareRehabilitationWellness

Growth Opportunities

Responsibilities

Ability to maintain accurate resident census by resident name and room number

Ability to maintain accurate emergency telephone numbers list

Ability to maintain accurate reference telephone numbers list

Ability to maintain accurate key personnel telephone numbers list

Ability to maintain accurate medical staff telephone numbers list

Ability to follow verbal instructions

Ability to follow written instructions

Ability to type

Ability to operate a word processor/computer

Ability to operate the facility paging system

Ability to operate the facility telephone system

Ability to communicate effectively on the telephone and in person

Ability to be neat, clean, and appropriately dressed to present and appearance acceptable to residents and the public

Ability to receive, sort, and distribute mail accurately and timely

Ability to handle emergency situations in a calm, effective manner

Ability to follow fire and disaster procedures during a drill and actual occurrence

Ability to work cooperatively with all facility department supervisors and administration

Ability to screen and direct all incoming calls

Ability to answer all inquiries according to facility release of information policies and procedures

Ability to enforce visitation policies and procedures

Ability to screen all individuals coming into the facility and exercise good judgment in granting entrance

Ability to handle all correspondence assigned

Ability to communicate and work cooperatively with facility staff; demonstrating superior customer service skills

Ability to interact with residents or residents’ representatives and direct them to appropriate individuals

Ability to investigate complaints and direct complaints to appropriate departments or individuals

Ability to accept assigned duties in a cooperative manner

Ability to assume accountability for data contained in the employees’ handbook

Ability to perform other related duties as directed by Administrator/designee

Assist department personnel in identifying and correcting problem areas, and/or the improvement of services

Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the department

Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the facility's policies and procedures governing accidents and incidents

Attend and participate in in-service educational classes and on-the-job training programs

Attend and participate in workshops, seminars, etc., as approved

Attend and participate in annual OSHA and CDC in-service training programs for hazardous chemicals, TB management, and blood borne pathogens standard

Follow all established safety procedures and precautions when handling supplies and equipment

Maintain supply and storage rooms in a safe, clean and orderly condition

Clean and check equipment as directed/necessary

Report all incidents/accidents, no matter how minor, to your supervisor immediately

Report equipment malfunctions or breakdowns to your supervisor as soon as possible

Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor immediately

Ensure that work/assignment areas are clean and equipment, tools, supplies, etc., are properly stored before leaving such areas on breaks, end of work day, etc

Keep your work area(s) free of hazardous conditions, i.e., grease/oil spills, excess supplies, equipment, etc., to assure that all established safety rules/regulations are followed at all times

Follow established policies and procedures concerning infection control when delivering supplies and equipment

Ensure defective equipment is identified for maintenance repair as required in accordance with established policies and procedures

Ensure that department personnel follow established procedures governing the use of labels and MSDSs

Report missing/illegible labels and MSDSs to the safety officer or other designated person

Maintain confidentiality of all pertinent resident care information to assure resident rights are protected, including the right of refusal

Knock before entering a resident's room

Moves intermittently during working hours

Works in assigned areas of the facility

Is subject to frequent interruptions

Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)

Attends and participates in continuing educational programs

Is subject to cuts, bruises, falls, burns from equipment, odors, etc., throughout the work day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants

Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses

Communicates with nursing personnel, and other department personnel

May be required to work in cramped spaces

Qualification

Customer serviceCommunication skillsTypingWord processingTeamworkProblem-solvingAttention to detailTime management

Required

Must possess, as a minimum, a high school diploma

Must be able to read, write, speak, and understand the English language

Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion

Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public

Must be knowledgeable of supply practices, procedures, and guidelines

Must possess the ability to work harmoniously with other personnel

Must possess the ability to minimize waste of supplies, misuse of equipment, etc

Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices

Must be able to follow written and oral instructions

Must not pose a threat to the health or safety of other individuals in the workplace

Must demonstrate superior customer service skills

Ability to maintain accurate resident census by resident name and room number

Ability to maintain accurate emergency telephone numbers list

Ability to maintain accurate reference telephone numbers list

Ability to maintain accurate key personnel telephone numbers list

Ability to maintain accurate medical staff telephone numbers list

Ability to follow verbal instructions

Ability to follow written instructions

Ability to type

Ability to operate a word processor/computer

Ability to operate the facility paging system

Ability to operate the facility telephone system

Ability to communicate effectively on the telephone and in person

Ability to be neat, clean, and appropriately dressed to present an appearance acceptable to residents and the public

Ability to receive, sort, and distribute mail accurately and timely

Ability to handle emergency situations in a calm, effective manner

Ability to follow fire and disaster procedures during a drill and actual occurrence

Ability to work cooperatively with all facility department supervisors and administration

Ability to screen and direct all incoming calls

Ability to answer all inquiries according to facility release of information policies and procedures

Ability to enforce visitation policies and procedures

Ability to screen all individuals coming into the facility and exercise good judgment in granting entrance

Ability to handle all correspondence assigned

Ability to communicate and work cooperatively with facility staff; demonstrating superior customer service skills

Ability to interact with residents or residents' representatives and direct them to appropriate individuals

Ability to investigate complaints and direct complaints to appropriate departments or individuals

Ability to accept assigned duties in a cooperative manner

Ability to assume accountability for data contained in the employees' handbook

Ability to perform other related duties as directed by Administrator/designee

Must be able to move intermittently throughout the work day

Must be able to speak and write the English language in an understandable manner

Must be able to cope with the mental and emotional stress of the position

Must be able to see and hear or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met

Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies

Must meet the general health requirements set forth by the policies of this facility which include a medical and physical examination

Must be able to push, pull, move, and/or lift a minimum of twenty-five pounds

Must be willing to perform tasks that may involve exposure to the resident's blood/body fluids

May be necessary to assist in the evacuation of residents during emergency situations