Doll fabric specialist jobs in United States
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Wine Trade Network-BCT ยท 2 days ago

Doll fabric specialist

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive

Wine Trade Network-BCT is seeking a Vice President of Customer Relations to lead strategies that strengthen customer relationships and enhance overall customer experience. This role focuses on driving engagement, loyalty, and long-term customer value across all channels.

Information Technology & Services

Responsibilities

Lead customer relations strategy and execution across retail and digital channels
Drive customer engagement, satisfaction, and loyalty initiatives
Partner with Marketing, Retail, E-commerce, and Customer Care teams
Analyze customer feedback, service metrics, and relationship insights
Develop and improve customer relationship programs and processes
Build and lead high-performing customer relations teams

Qualification

Customer relationsCustomer experienceService leadershipRetail engagementStakeholder managementJewelry experienceLeadership skillsCommunication skills

Required

Extensive experience in customer relations, customer experience, or service leadership
Strong understanding of retail or omnichannel customer engagement
Proven ability to improve customer satisfaction and retention
Excellent leadership, communication, and stakeholder management skills

Preferred

Jewelry, luxury, or specialty retail experience is a plus

Company

Wine Trade Network-BCT

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people-size201-500 employees
web-link
https://everledger.io/

Funding

Current Stage
Growth Stage
Company data provided by crunchbase