EBR Systems, Inc. · 2 days ago
Sr. Manager, Product Support Engineering - Onsite, 5 Days/Week
Sunnyvale,CA,US
Full-time
Onsite
Senior Level, Lead/Staff
$176K/yr - $238K/yr
8+ years expEBR Systems, Inc. is a pioneering company focused on advancing cardiac technology, particularly through the development of innovative medical devices. The Sr. Manager, Product Support Engineering will lead the Product Support Engineering team, ensuring the performance and reliability of commercial products while building scalable processes and managing cross-functional partnerships.
BiotechnologyHealth CareMedicalMedical Device
Responsibilities
Incorporate field learnings, quality feedback, and product optimizations into future product development best practices
Develop and maintain clear 3–6 month operating plans for leadership and the Product Support Engineering team
Build team capability to resolve the majority of field and production issues, with escalation support from R&D as needed
Be hands-on initially, directly resolving complex Product Support Engineering issues as the function is established
Lead, mentor, and develop a team of engineers with strong emphasis on performance management, coaching, and career growth
Own hiring strategy and execution—identify technical gaps and recruit top-tier talent to build a world-class team
Foster a culture of technical rigor, accountability, psychological safety, and constructive challenge
Partner closely with Regulatory, Supply Chain, Manufacturing, and Quality to align engineering execution with business priorities
Develop cross-functionally viable processes for addressing design-related field and production issues
Support Manufacturing on Design for Manufacturability and Assembly (DFMA) improvements
Own resource planning, capacity management, and realistic timeline forecasting, balancing speed, risk, and technical debt
Support the procurement and qualification of critical manufacturing equipment
Support onboarding of new vendors and contract partners
Partner with Sourcing on re-sourcing, cost-down initiatives, and obsolescence mitigation
Own and drive cost-of-goods and cost-of-services reduction programs
Qualification
Required
B.S. or M.S. in Mechanical Engineering, Electrical Engineering, or related field with strong understanding of Hardware, Firmware, Software, and Manufacturing integration
8+ years in Product Support Engineering, Hardware Development, or related discipline, with 2+ years of direct people management
Can be an equivalent combination of education and professional experience
Demonstrated ability to establish scalable engineering processes while staying personally engaged in execution
Proven experience bringing at least four complex products from concept through sustained production with strong understanding of design controls
Ability to operate effectively in a regulatory-constrained environment while leading with first-principles engineering
Exceptional ability to translate technical risk into business impact for executive leadership
Ability and willingness to travel domestically to designated supplier sites (estimated 5 – 10 trips per year), which may include weekend and overnight stays
Required to stand, walk and sit; talk or hear; use hands to finger, handle or feel objects or controls; reach with hands and arms
Required to stoop, kneel, bend, crouch and lift up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus
Subject to extended periods of sitting and/or standing, vision to monitor, and moderate noise levels
Benefits
Medical, dental, and vision insurance provided at no cost for employee-only coverage
401(k) matching plan
Paid Time Off – starting at 3 weeks per year
Competitive salary with opportunities for career growth
Employee stock options
Life & AD&D and long term disability insurance
Education assistance
Voluntary commuter benefits and pet insurance
Meaningful work and much more!
Company
EBR Systems, Inc.
EBR Systems, Inc.
51-200 employees
H1B Sponsorship
EBR Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$248.68MKey Investors
Thomas FogartyDelphi Ventures
2025-06-18Post Ipo Equity· $13M
2025-05-22Post Ipo Equity· $35.83M
2021-07-29IPO
Leadership Team
Allan Will
Executive Chair of the Board of Directors (previously CEO)
John McCutcheon
President and CEO
Recent News
Morningstar.com
2025-10-14
Company data provided by crunchbase