Info Way Solutions ยท 5 months ago
Jira/Confluence Administrator
Austin, TX
Full-time
Onsite
Senior Level
7+ years expInfo Way Solutions is seeking a highly experienced Jira/Confluence Administrator. The role involves managing and optimizing Atlassian tools, troubleshooting issues, and developing process automation solutions.
Information ServicesInformation TechnologyInternet of ThingsStaffing Agency
Responsibilities
Administer and support Jira and Confluence environments, including configuration, upgrades, user management, and permissions
Design and develop custom solutions on process automation using native and enhanced capabilities
Take ownership of all admin tasks, work independently, and ensure timely completion with minimal supervision
Troubleshoot problems, identify root causes, and provide practical solutions to end-users and stakeholders
Develop and implement automations using ScriptRunner, Automation for Jira, and other marketplace plugins
Build and maintain custom reports and dashboards using EazyBI and other BI tools
Oversee integrations between Jira/Confluence and other enterprise platforms (e.g. Slack, Git, ServiceNow)
Manage, optimize, and document workflows, schemes, fields, permissions, and notifications
Ensure system security, perform regular audits, and implement governance best practices
Stay up-to-date with latest Atlassian ecosystem developments, recommend improvements, and lead upgrades and migrations as required
Mentor team members and share knowledge to foster continuous improvement
Qualification
Required
Minimum 7 years of hands-on experience administering Jira and Confluence in a complex, enterprise environment
Proficiency in ScriptRunner, Automation for Jira, EazyBI, and major admin plugins
Strong knowledge of Atlassian REST APIs, plugin ecosystem, and integrations
In-depth understanding of permission management, workflow customizations, issue security, and project configurations
Demonstrated ability to work independently, take initiative, and deliver results without close supervision
Exceptional problem-solving skills and a proactive approach to identifying and resolving issues
Excellent written and verbal communication abilities for end-user support, documentation, and training
Experience with server, Data Center, and Cloud deployments is an asset
Preferred
Familiarity with Agile/Scrum methodologies and DevOps practices is preferred
Advanced scripting (Groovy, Python, or similar) for custom automation and ScriptRunner tasks
BI/reporting experience, especially with EazyBI or similar analytics tools
Technical certification(s) in Atlassian products (e.g., ACP-100, ACP-600) are a plus
Company
Info Way Solutions
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA.
501-1000 employees
H1B Sponsorship
Info Way Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (25)
2023 (18)
2022 (37)
2021 (68)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Kismat Kathrani
Founder and President
Nidhi Mahajan
Client Partner /Business Development Leader
Company data provided by crunchbase