TEKsystems · 16 hours ago
Desktop Support Technician
Phoenix, AZ
Full-time
Onsite
Mid Level
$27/hr - $35/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an experienced Enterprise Desktop Support Technician to support a high-touch, executive-level user community. The role involves providing enterprise-level support for desktops, laptops, and virtual desktop environments, while delivering exceptional customer service and technical troubleshooting skills.
Information Technology
Responsibilities
Provide enterprise-level support for desktops, laptops, and virtual desktop environments (VDI)
Configure, install, test, and deploy hardware components and replacement devices
Troubleshoot and resolve software and hardware issues to prevent escalations
Work within the ServiceNow ticketing system to process incidents and requests
Perform PC reimaging, data backups, data restores, and ensure proper software installation and functionality
Manage tasks related to patch management, encryption, antivirus tools, and device security
Document service activities clearly and accurately within work orders and ticket systems
Deliver excellent customer service to a high-profile user base, including executive-level staff
Maintain productivity and professionalism in a fast-paced environment
Qualification
Required
3–5 years of experience in enterprise desktop support within a professional corporate setting
Previous experience in a financial or banking environment is required
Strong experience supporting: Windows OS, MS Office Suite, including Outlook and MS Teams, Virtual Desktop Infrastructure (VDI), Patch management, encryption technologies, and antivirus platforms
Experience with incident and request management via ServiceNow or similar tools
Ability to back up user data, restore data, and reimage devices both remotely and at the desk
Knowledge of two‑factor authentication technologies
Strong written and verbal communication skills with an emphasis on customer service
Ability to work independently, manage priorities, and support a high‑profile user base
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase