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Commonwealth of Pennsylvania · 3 days ago

Clerical Assistant 3 - Risk Management

Dauphin County, PA

Part-time

Hybrid

Entry Level

1+ years exp

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 3 for the Department of Transportation's Risk Management Office. The role involves managing administrative and clerical responsibilities, providing customer service, and handling communications related to driver license and motor vehicle records.

Non Profit

Responsibilities

Handle incoming calls from customers seeking assistance from the Risk Management Office (RMO), as well as from other Commonwealth agencies, law enforcement, and legislative offices

Deliver prompt and high-quality customer service

Research driver license and motor vehicle records

Meticulously track and log all communications directed to the RMO

Manage customer interactions according to established guidelines and timelines

Perform various administrative and clerical tasks for the RMO, such as ordering supplies, organizing meetings, retrieving orders from the ROC Dock, and facilitating the delivery of items to staff within the building

Receive, open, track, and log all incoming mail, ensuring it is delivered to RMO personnel

Assist in typing customer correspondence and mailing items as requested by RMO leadership

Qualification

Clerical experienceCustomer serviceRecord keepingCommunication skillsOrganizational skills

Required

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

One year of moderately complex clerical experience; or

An equivalent combination of experience and training

You must be able to perform essential job functions

This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment