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AltaPointe Health Systems · 1 day ago

Office Professional (Bayview, Mobile)

Mobile, AL

Full-time

Onsite

New Grad, Entry Level

AltaPointe Health Systems is a healthcare provider seeking an Office Professional to work in an outpatient clinical setting. The role involves handling daily reception duties, managing appointments, verifying insurance, and assisting with various administrative tasks to support clinicians and enhance patient care.

Health CareHospitalMedical

Responsibilities

Greets all consumers

Cancels and re-schedules appointments as necessary

Have consumers sign in

Answers telephone

Receives consumer requests for appointments/information and changes

Records all telephone messages accurately and transfers to appropriate person timely

Handles routine requests from clinicians

Keys in no shows daily

Directs consumers to appropriate waiting area

Handles unscheduled consumers

Requests consumers chart from medical records

Notifies appropriate clinician of consumer’s arrival

Schedules return appointments

Reviews DSR for appointment information

Reviews clinician’s schedule and assigns appointment time

Gives consumer appointment card with next scheduled appointment

Protects and maintains the confidentiality of all records and patient information

May perform Quality Assurance Process

Completes administrative review audits as necessary

Makes copies, faxes documents and performs other related clerical duties as needed

Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients

Verifying Insurance

Passing out prescriptions from the doctor to the Consumer

Assists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income

Collecting Co-Payments

Posting Payments to Consumers account

Write the consumer a receipt for payments taken

Preparing deposits to be taken to Finance and Accounting

Enter Billing for various programs as needed

Entering information into Avatar

Assist Consumers in receiving compensation for travel from Medicaid when needed

Completes Admissions, Discharges, and Transfers as needed

Coordinate appropriate services for consumers in Crisis

Pass out Daily DSR reports

Taking Verbal orders to be signed by various medical staff

May perform relief for other staff members

Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements

Monitors dictation and transcription services

Files and locates charts for clinicians as needed

Seeks supervision and consultation as needed

Accepts and employs suggestions for improvement

Actively works to enhance skills

Treats consumers with care, dignity and compassion

Respects consumers’ privacy and confidentiality

Works in a cooperative manner with other AltaPointe employees

Assists consumers and visitors as needed

Personal values don’t inhibit ability to relate and care for others

Is sensitive to the consumer’s needs, expectations and individual differences

Is gentle and calm with consumers, families, and others as appropriate

Actively participates in Performance Improvement activities

Actively participates in AltaPointe committees as required

Completes assigned tasks in a timely manner

Follows AltaPointe policies and procedures

Attends appropriate in-service training and other work- shops offered by AltaPointe

Qualification

Insurance VerificationAppointment SchedulingPatient ConfidentialityCustomer ServiceData Entry

Required

High school graduate or equivalent

Company

AltaPointe Health Systems

AltaPointe Health is Alabama’s most comprehensive behavioral and primary healthcare system, delivering over one million services annually to more than 45,000 patients.

Founded in 1957