Kitchen Craft ยท 1 day ago
Field Service Representative
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelKitchen Craft, a part of MasterBrand, has been a leader in the residential cabinet business for nearly 70 years. They are seeking a Field Service Representative who will be responsible for servicing customers by completing field measurements, monitoring installations, and ensuring customer satisfaction in the Charlotte, North Carolina area.
FurnitureManufacturingSales
Responsibilities
Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation
Build and maintain key relationships with customers
Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times
Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan
Drive results by coaching Installers and Service Technicians as needed
Communicate with site superintendent on field measure results and job completions
Conduct minor troubleshooting and punch outs
Deliver and install parts, as a follow-up to initial installation
Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce
Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices
Ensure scheduled task are completed on time as detailed in Salesforce
Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention
Qualification
Required
High school diploma/GED equivalent is minimally required
Previous related employment experience in the home building products/construction industry
Ability to effectively communicate with customers, internal and external
Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device
Ability to maintain accurate accounting records for the department
Ability to solve problems where situations may vary within industry standardized procedures
Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms
Preferred
Contractor's license/previous supervisory experience preferred
Cabinet experience/knowledge preferred
Associate's-level degree and/or related professional certifications are preferred
Company
Kitchen Craft
Kitchen Craft is a cabinetry manufacturing firm in Winnipeg, Manitoba.
Founded in 1971
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase