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Mindray North America · 1 day ago

Regional Service Manager

Houston, TX

Full-time

Hybrid

Senior Level

$125K/yr - $160K/yr

5+ years exp

Mindray North America is a global leader in medical technology, delivering advanced patient monitoring systems and solutions. The Regional Service Manager provides leadership and operational management for the field service team, ensuring high standards of service delivery and customer satisfaction.

Health CareManufacturingMedical Device

Hiring Manager

Britt Cole

Responsibilities

Lead and support regional field service representatives, ensuring alignment with Mindray’s national service policies and performance standards

Set annual goals for each team member, conduct performance reviews, and provide coaching and development opportunities

Oversee daily field operations, including scheduling, expense management, and compliance with administrative and quality procedures

Address and resolve customer escalations, ensuring timely and professional service delivery that meets or exceeds expectations

Monitor and report on regional performance metrics, including revenue, budget, and service quality indicators

Manage hiring, training, promotions, and disciplinary actions for regional service staff

Collaborate closely with internal departments—such as Technical Support, Dispatch, Sales, and Quality—to coordinate service priorities and resolve systemic issues

Oversee handling of customer complaints, escalations, and field product performance issues to ensure resolution and continuous improvement

Qualification

Field service managementTechnical oversightOperational managementBudget managementCustomer serviceInterpersonal skillsCommunication skillsProblem-solving abilitiesOrganizational skills