State of Florida · 3 weeks ago
68064469 - DISTRIBUTED COMPUTER SYSTEMS ANALYST
Tallahassee, FL
Part-time
Onsite
Entry Level
1+ years expThe State of Florida's Agency for Health Care Administration is responsible for health policy and planning in Florida. They are seeking a Distributed Computer Systems Analyst to provide Help Desk support, conduct technical troubleshooting, and maintain client information in ticket tracking systems.
Government Administration
Responsibilities
Answer Help Desk requests and provide tier-one and tier-2 support in a high-volume response environment
Record customer information in the Help Desk ticket tracking systems
Perform technical troubleshooting and escalate unresolved requests to the appropriate technician or vendor partner for resolution
Process Network Access Form requests through the Help Desk ticket tracking systems in a timely fashion
Maintain client information in the Help Desk ticket tracking systems
Monitor the system for HR termination orders, conducts follow-ups, meets service level agreements, and Open for Business requirements based on the Position Description
The incumbent must be able to effectively communicate electronically and verbally with users experiencing technical support issues
Must possess critical thinking skills in order to quickly determine issues, provide a solution, and document in the ticket tracking system
Qualification
Required
One year of customer service experience
One year of experience troubleshooting technical computer issues
One year of experience troubleshooting internet or VPN issues
Knowledge of Microsoft Office Applications
Knowledge of basic internet, VPN, cell phone, and computer software troubleshooting
Knowledge of basic terminology and procedures in the areas of computer hardware and software applications
Knowledge of Help Desk ticketing software or comparable programs
Ability to work in a training capacity with individuals
Ability to professionally communicate verbally and in writing
Ability to establish and maintain effective working relationships with others
Ability to effectively manage multiple tasks while meeting service level agreement timelines
Excellent Customer Service Skills Are Required
Benefits
Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
Maryland Daily Record
2025-08-29
Press Telegram
2025-08-08
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