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Snapsheet Inc · 18 hours ago

Total Loss Settlement Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Snapsheet is a claims technology company focused on delivering effective outcomes through innovative processes. The Total Loss Settlement Manager will lead a team in managing total loss claims, ensuring quality, coaching team members, and developing strategies for improvement in the settlement process.

Auto InsuranceInsuranceInsurTechMobileProperty Insurance

No H1B

Responsibilities

Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence

Drive adjuster results to meet client KPIs

Own team quality. Ensure internal and external quality is excellent through daily and monthly audits, including coaching and feedback for improvement

Complete call quality assessments

Own people and HR-related tasks and disciplinary actions

Assist in hiring and onboarding

Work together with management to forecast department needs and success

Serve as a key point of contact for customer or client escalations

Manage incoming communications from adjusters, insureds, and/or claimants

Ensure full file resolution of escalated claims

Owns escalations of files and assists with resolution where necessary

Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable

Provide development opportunities for employees to help them reach the next level in their career

Spark teamwork through competitions, incentives and more to hit large goals

Maintain communication within the department and across the org reporting on progress, successes, and opportunities

Regularly meet with your entire team to spark innovation, celebrate, and solve problems

Analyze data and metrics to make best practices and innovating on where the team improve

Provide close guidance and sufficient training for less-experienced estimators

Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc

Qualification

Total Loss Settlement LeadershipEstimatingEvaluating Total LossesAutomobile Total Loss ProcessesMitchellCCC OneAudatexData AnalysisMicrosoft SuiteCommunication SkillsDetail-orientedTeam PlayerWork Independently

Required

Must be currently in leadership of total loss settlements with an insurance carrier

Must have a working understanding or background in estimating and evaluating total losses

Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection

2-5 years of Auto Total Loss Settlement experience in the Insurance Industry

1+ year of Total Loss Settlement team leadership with proven results

Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes

Thorough understanding of automobile terminology and vehicle construction

Working experience of estimating platforms: Mitchelle, CCC One, Audatex

Excellent verbal and written communication skills

Proficiency in Microsoft Suite

Proficient in data analysis and reporting

Detail-oriented and organized, with a commitment to delivering accurate and timely results

Excellent negotiation and communication skills to interact with customers, shops and vendors remotely

Team player with positive attitude and ability to work well with others

Ability to work independently and manage time efficiently in a virtual work environment

Benefits

Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.

Offer two dental plans and one vision plan to keep you and your family healthy.

Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.

Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.

401(k) with a 4% company match—because your future is worth investing in.

Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.

Flexible PTO and 7.5 company-observed holidays to recharge on your terms.

In-person connection points throughout the year including our annual Summit and Roadshows.

Snapsheet SWAG and surprise mailers to keep the spirit alive.

Health and wellness campaigns that evolve with you year over year.

Company

Snapsheet Inc

Glassdoor2.8

At Snapsheet, we take pride in being at the forefront of claims management technology, pioneering the virtual appraisals revolution, and setting new standards in efficiency for auto, property, and commercial lines.

Founded in 2011

Chicago, Illinois, USA

501-1000 employees