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Sega of America, Inc. · 2 days ago

Senior / Administrator, Sales & Ops

Progress - Irvine, CA 92618

Full-time

Hybrid

Mid, Senior Level

$34/hr - $40/hr

2+ years exp

Sega of America, Inc. is seeking a Senior Administrator for Sales & Ops to provide support to the department manager and mentor junior team members. The role involves managing sales orders, processing manufacturing reorders, and ensuring effective communication with account representatives to address customer service needs.

PC GamesPublishingVideoVideo Games

Responsibilities

Manage the daily processing of all sales orders submitted through e-mail or transmitted via EDI

Provide essential communication to accounts and account representatives detailing order confirming and status, shipment tracking, and inventory availability

Reconcile, coordinate and track credit/debit claims and assist with chargeback disputes as needed

Maintain and update database for new products, customers accounts, sales commissions, and shipping methods

Support Team Manager by placing manufacturing reorders for both dry goods and finished goods with 1st party and various print and pack-out vendors

Serve as primary point of contact for Distribution Partners for all communications including PO placement, scheduling, and inventory receipt

Lead discussion with warehouse and assembly team pertaining the build and manufacturing of finished goods included complex Premium Edition or Launch Edition products

Maintain accurate inventory levels within Great Plains software to ensure physical inventory matches expected available inventory

Contribute to metadata submissions for digital product pre-order and release deployment

Coordinate the distribution of product samples to various parties including ESRB, Nintendo, Sony, Microsoft, as well as account representatives and select account buyers

Assist with the reconciliation of all new release orders and schedule shipments in relation to specific street date requirements

Prepare weekly, monthly and other ad hoc reports related to sales orders, claims, manufacturing, distribution, etc

Mentor junior team members and work together to handle all assigned tasks

Other responsibilities are performed as assigned or needed

Qualification

Sales administrationSales operationsOrder processingGreat Plains softwareMentoringCommunicationTeam player

Required

2-4 years of similar work environment or experience

Working in-office is an essential function of this position. This requirement of face-to-face interaction is in place to ensure effective supervision, collaboration, and teamwork. In-office attendance is required for the following reasons: For effective supervision of employees and our work product, which includes ensuring all employees have necessary oversight of their work and access to supervisory assistance, which includes meetings to review work product, deadlines, and status. To foster communication and collaboration among team members, which includes the following: allowing for spontaneous brainstorming sessions and exchanges of ideas, quick access to team members to enable collaborative problem-solving, and stronger cohesion among co-workers and within teams. To enhance the sharing of information necessary to effective job performance and product creation. To enhance understanding of our stakeholders' work and business needs, facilitate a more seamless and organic workflow, and ultimately increase efficiency and successful outcomes