Apply on Employer Site

DeKalb County School District · 2 months ago

Central Office_Engineer I, Systems: Network Services (Information and Instructional Technology) 2025-2026

Decatur, GA

Full-time

Onsite

Mid, Senior Level

5+ years exp

The DeKalb County School District is seeking an experienced and professional Engineer I, IT Systems. The role involves designing, implementing, and supporting the wired and wireless network, while also managing the Google Workspace for Education environment to ensure secure and reliable connectivity across all schools and facilities.

Primary/Secondary Education

Responsibilities

Analyzes and resolves personal computer (PC) hardware and software problems; assures that all services, systems and networks are on-line and operational; reviews open calls and receives alerts of critical issues in the district; installs and supports new and existing software applications

Provides remote and on-site hardware, software, and network support at assigned schools; provides technical support to users in multiple departments; orders repair parts and equipment needed for the support in the schools, administration offices and the IT department; maintains computer parts inventory for the schools, administration offices and the IT department

Documents network configurations, policies, and troubleshooting procedures

Documents standards, procedures, and troubleshooting guides for district IT staff

Provides training and technical guidance to IT staff on network monitoring tools, troubleshooting, and escalation procedures

Participates in districtwide IT planning efforts, contributing expertise in network design, security, and modernization

Conducts training on technical products

Configures, monitors, and maintains district firewalls (Palo Alto), Juniper routers/switches, and Aruba wireless access points to ensure network performance, security, and reliability

Designs, implements, and supports wired and wireless network infrastructure upgrades, including structured cabling and district backbone connections

Monitors network performance and troubleshoot issues affecting schools, data centers, and administrative facilities; provides escalation support for critical outages

Implements and maintains secure remote access solutions, VPNs, and network segmentation to protect sensitive data and comply with FERPA, COPPA, and CIPA

Collaborates with security teams to monitor and respond to threats, firewall alerts, and intrusion attempts

Conducts capacity planning, bandwidth utilization analysis, and proactive performance tuning to meet instructional and administrative needs

Supports failover and disaster recovery solutions, ensuring high availability of core services

Administers the Google Workspace for Education domain, ensuring compliance with Google best practices and K-12 standards

Manages user provisioning, organizational units, groups, and access permissions aligned with district policy and instructional needs

Configures and enforces security settings including multi-factor authentication, data retention, content filtering, and access restrictions

Oversees integration of approved third-party applications, ensuring compliance with FERPA, COPPA, CIPA, and district security policies

Provides tier-3 technical support for GWE services (Drive, Classroom, Meet, Gemini, etc.)

Develops analytics and reports on system adoption, usage trends, and license allocation for leadership decision-making

Conducts periodic audits of domain settings, security permissions, and user access rights

Supports identity management processes, automating account provisioning/deprovisioning where possible

Partners with instructional technology teams to guide safe and effective classroom use of Google tools

Provides professional development and training for IT staff and end-users on GWE tools and security practices

Serves as primary liaison with Google and external vendors for technical support, escalations, and service optimization

Monitors and responds to phishing, account compromise, and data security incidents within the Google ecosystem

Performs other duties as assigned

Qualification

Network engineeringFirewall managementGoogle Workspace AdministrationPalo Alto Networks certificationJuniper Networks certificationAruba certificationCompTIA certificationsTechnical supportTrainingDevelopmentDocumentation

Required

Bachelor's degree in information technology, Computer Science, or a closely related field is required

Minimum three (3) years' experience in network engineering, firewall management, or enterprise network support, preferably in a K-12 or similar large-scale environment

More than five (5) years technical level systems support, network engineering or closely related experience is required