Dropbox · 4 days ago
AI Business Analyst
United States
Full-time
Remote
Senior Level, Lead/Staff
$133K/yr - $179K/yr
8+ years expDropbox is a Virtual First company seeking an AI Business Analyst to join their Customer Experience & Support team. The role focuses on optimizing the support ecosystem for AI readiness, analyzing performance, and guiding projects to improve customer satisfaction and operational efficiency.
CollaborationEnterprise SoftwareFile SharingPrivate CloudWeb Hosting
Responsibilities
Analyze how Dropbox’s content, platforms, and tooling interact across surfaces to identify gaps and opportunities for AI optimization
Advise leadership with data-backed, opinionated recommendations that guide platform and content strategy to improve AI readiness and ROI
Lead and execute AI readiness projects from analysis through implementation, ensuring recommendations translate into measurable operational improvements
Build dashboards, reports, and models that track AI performance and surface actionable insights across CXS, Product, and AI partner teams
Evaluate and benchmark vendors, tools, and automation solutions to guide strategic investment and prioritization decisions
Collaborate with content platform owners to ensure knowledge architecture and metadata frameworks enable effective AI retrieval and optimization
Document and share emerging best practices and industry standards to keep Dropbox at the forefront of AI-enabled support and continuous improvement
Qualification
Required
8 years of experience in business analysis, analytics, or platform strategy within a SaaS or technology environment
Demonstrated ability to translate data insights into business strategy and influence prioritization and resource allocation decisions
Deep understanding of content management systems (CMS), knowledge base platforms, or learning systems and their back-end structures
Familiarity with AI or machine learning systems used in customer experience, support, or knowledge management contexts
Strong systems thinking — connects workflows, content frameworks, and tooling to measurable business outcomes
Builds strong cross-functional relationships, communicates complex information clearly, and drives alignment across teams
Demonstrates a bias for action, operates autonomously in a fast-moving environment, and approaches problem solving with curiosity, experimentation, and a drive to improve systems for others
Preferred
Experience with AI-driven support ecosystems, including chatbots, self-service optimization, or automation frameworks
Knowledge of data modeling, experimentation design, or statistical analysis methods
Demonstrated success leading cross-functional initiatives that deliver measurable improvements in efficiency, quality, or customer satisfaction
Ability to design and implement scalable frameworks for content structuring, tagging, and retrieval to support AI consumption and knowledge management
Benefits
Corporate bonus program
Sales incentive
Stock in the form of Restricted Stock Units (RSUs)
Company
Dropbox
Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions.
1001-5000 employees
H1B Sponsorship
Dropbox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (127)
2024 (105)
2023 (103)
2022 (166)
2021 (197)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$2.41BKey Investors
JP Morgan ChaseJPMorgan PartnersBlackRock
2025-09-09Post Ipo Debt· $700M
2018-03-23IPO
2017-03-30Debt Financing· $600M
Leadership Team
Drew Houston
Founder & CEO
Arash Ferdowsi
Co-Founder
Recent News
2025-12-19
Business Standard India
2025-12-19
2025-12-16
Company data provided by crunchbase