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Nationwide · 23 hours ago

Property Claims Adjuster II (Waxahachie, TX) $2,500 Sign-on Bonus

Austin, TX

Full-time

Hybrid

Mid Level

$62K/yr - $94K/yr

3+ years exp

Nationwide is a company dedicated to helping people protect what matters most to them. As a Property Claims Adjuster II, you will investigate and resolve moderate to severe property damage claims by phone and face-to-face, ensuring excellent customer service and adherence to company policies.

BankingFinancial ServicesInsuranceLife Insurance

Responsibilities

Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures

Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines

Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures

Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions

Maintains current knowledge of local industry repair procedures and local market pricing

Submits severe incident reports, reinsurance reports and other information to claims management as needed

Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation

Initiates and conducts follow-ups through proficient use of claims and other related business systems

Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service

Qualification

Insurance claims handlingEstimating software proficiencyProperty damage assessmentConstruction backgroundCustomer service skillsAnalytical skillsWritten communicationVerbal communicationOrganizational skillsLeadership skills

Required

3+ years of insurance field/property claims handling or adjusting experience

Proficiency in estimating software such as Xactimate or comparable programs

Ability to write estimates and manage claims start to finish

Background in construction, roofing, remodeling, or water mitigation

Strong customer service and written/verbal communication skills

Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch stoop, bend and/or crawl to inspect structures; work outside in all types of weather

Willingness to support CAT duty as needed Catastrophe Duty is a requirement of all Field and Desk Property Claims Adjuster roles

Undergraduate degree or equivalent experience

State licensing where required

Successful completion of required/applicable claims certification training/classes

Three to five years of related property claims experience

General knowledge of insurance theory and practices, and contracts and their application

Property estimating and automated claims systems

Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims

Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience

Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions

Ability to establish repair requirements and cost estimates for property losses

Ability to evaluate and successfully advise on property claims

Organizational skills to prioritize work

Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public

Ability to efficiently operate a personal computer and related claims and business software

Able to provide leadership to less experienced claims associates

Must be able to safely access and inspect rooftops using a ladder

Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12

Preferred

Experience in a customer service environment, including flexible work schedules and extended work hours

Benefits

Medical, Dental, Vision

401k with company match

Company-paid Pension plan

Paid time off

Life insurance

Short and long term disability coverage

Minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date

Nine paid holidays

8 hours of Lifetime paid time off

8 hours of Unity Day paid time off

Business casual attire

Company

Nationwide

Glassdoor3.9

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.

Founded in 1925

Columbus, Ohio, USA

10001+ employees