Matson Logistics ยท 1 day ago
Highway Customer Service Assistant
Downers Grove, IL
Full-time
Onsite
New Grad, Entry LevelMatson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. The Customer Service Assistant provides support to the highway customer service team by assisting in the movement of freight, ensuring timely deliveries, and maintaining communication with customers.
Transportation/Trucking/Railroad
Responsibilities
Perform or assist customer service personnel with tracing loads and confirming deliveries
Assist customer service personnel by monitoring the movement of freight to ensure timeliness of deliveries
Provide regular status reports of shipments in progress to customers as needed or required
Obtain necessary or requirement documentation from vendors, customers, or service providers
Review invoice accuracy, completeness, required attachments, and fuel service charges (FSCs)
Assist with payment exception report forms (PERFs) research, resolution, and response
Assist with investigation, research, and responses to discrepancies between actual and 'Profile' invoicing
Regularly perform reception duties during scheduled portions of the workday by answering incoming telephone calls to the company's switchboard, directing calls to appropriate destinations, greeting visitors, and directing visitors to appropriate personnel
Accurately input and edit transaction data, in a timely manner (including accessorials and discrepancies) in the Company's computerized order-entry system
Comply with all company rules, policies, and procedures. Work and behave safely by following all safety rules and regulations
Performs any task required to support customer requirements and company goals
Qualification
Required
High school diploma or general education degree (GED) required
Strong interpersonal and demonstrated verbal and written communication skills, including excellent telephone skills
Must possess a strong working knowledge of Microsoft Office programs (Excel, Word, Outlook) or other comparable computer software programs
Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments
Must possess and exercise excellent customer service skills at all times
Strong ability to plan, prioritize, and manage multiple tasks
Must work well with others, including vendors, suppliers, and internal and external customers to achieve common goals
Ability to develop understanding of highway transportation industry
Preferred
Ability to type thirty (30) or more words per minute
Benefits
Medical, dental, and vision insurance benefits
Life insurance
Supplemental life insurance
Paid leaves of absence
Long-term disability insurance
Emergency childcare
Death and dismemberment insurance
Prepaid legal services
Adoption assistance
401k with employer matching
Profit sharing
9 paid holidays
5 sick days
Tiered PTO plan
Company
Matson Logistics
Matson Logistics helps companies of all sizes source, store, and deliver their products faster, better, at lower cost, and more reliably.
Founded in 1987
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase