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The Texas Water Company · 1 day ago

Communications Supervisor

New Braunfels, TX

Full-time

Onsite

Mid Level

3+ years exp

The Texas Water Company is actively seeking a Communications Supervisor to join their dynamic team. This role involves implementing communication plans, serving as a point of contact for media inquiries, and supporting community engagement efforts.

Water

Responsibilities

Assist in implementing communication plans tailored to Texas operations, ensuring clarity and relevance for local audiences (customers, regulators, elected officials, and business partners)

Serve as a point of contact for local media inquiries and coordinate responses with enterprise teams

Support community engagement activities, including education and advocacy efforts at local councils and public forums

Draft and distribute customer-facing materials (letters, FAQs, digital content) to explain regional initiatives and projects

Monitor customer feedback and sentiment in partnership with customer service; recommend improvements based on insights

Maintain local internal communication channels such as newsletters and assist leadership with quarterly meetings and engagement tools

Collaborate with HR and leadership to communicate organizational updates, benefits, and development opportunities

Prepare clear, accurate communications for rate cases, filings, and related regulatory initiatives

Assist in creating materials for new business development announcements

Support crisis communication protocols and assist in scenario planning for high-risk situations

Act as a communicator during emergencies, ensuring timely and empathetic messaging

Post and monitor content on social media and company websites to amplify messaging

Track engagement metrics and provide insights to optimize digital strategies

Track communication-related expenses and assist with invoice processing

Coordinate timelines and deliverables for communication projects

Qualification

Media relationsCrisis communicationsWriting skillsDigital platformsMS OfficeCommunity engagementOrganizational skillsInterpersonal skillsTime-managementCollaborative mindset