NTT DATA North America ยท 1 day ago
Digital Solution Architect Sr. Advisor
Parsippany, NJ
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expNTT DATA North America is a global innovator of business and technology services. The Digital Solution Architect Sr. Advisor will lead the design and implementation of Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards, while also providing technical leadership and managing stakeholder collaborations.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Define end-to-end Salesforce Service Cloud architecture
Design scalable solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
Lead the design of data models, security models, and sharing architectures
Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
Evaluate and recommend AppExchange products and third-party tools
Create solution blueprints, sequence diagrams, and architecture documentation
Serve as the technical authority for Salesforce implementations
Enforce governance standards, design patterns, and best practices
Perform code reviews and solution assessments
Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization
Collaborate with business analysts, project managers, and client stakeholders
Participate in solution estimation, RFP responses, and pre-sales activities
Work with cross-functional teams to ensure seamless end-to-end solution delivery
Support release planning, DevOps strategy, and CI/CD pipelines
Ensure compliance with Salesforce best practices and data security policies
Establish and maintain architecture governance frameworks and technical documentation
Lead performance reviews, scalability assessments, and security audits
Qualification
Required
Minimum 10 years of experience with Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
Strong understanding of Salesforce data model, security, and integration architecture
Proven track record of leading large-scale enterprise implementations
Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
Experience in Agile delivery frameworks and global delivery models
Excellent communication, presentation, and stakeholder management skills
Salesforce Certifications (Mandatory): Application Architect or System Architect, Platform Developer I & II, Service Cloud Consultant
Preferred
Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase