PDQ · 1 day ago
Solutions Engineer (Connect – macOS/Windows)
United States
Full-time
Remote
Mid Level
$95K/yr - $100K/yr
3+ years expPDQ is a company that simplifies device management through its innovative products. They are seeking an experienced Systems Administrator to provide technical support for PDQ Connect and SimpleMDM, focusing on troubleshooting and improving user experiences for macOS and Windows environments.
Developer APIsIT ManagementSoftware
No H1B
Responsibilities
Own customer issues
Debug deployments and inventory/scanning problems
Reproduce and escalate product bugs with excellent technical detail
Improve docs and knowledge articles
Provide feedback to Product and Engineering based on customer reality
Ticket ownership and technical investigation from start to finish
Troubleshoot macOS endpoint issues across diverse environments (SMB, enterprise, education, MSP, government)
Diagnose scanning/inventory failures, deployment failures, remote access issues, connectivity/credential problems, and environmental constraints
Write and maintain internal docs and customer-facing help center articles
Capture and prioritize customer feedback and feature requests
Investigate faults in PDQ Connect’s scanning/inventory capabilities, as well as its application and command deployment. Troubleshoot connectivity issues, credential problems, and environmental issues across customer networks
Collaborate with Engineering, Product, and Strategy on quality and usability improvements
Qualification
Required
3+ years system administration in macOS and Windows environments
Strong macOS troubleshooting skills, including command line troubleshooting and reading/interpreting macOS and application logs
Experience with Apple MDM (e.g., SimpleMDM, Jamf, Mosyle, Iru/Kandji, Intune)
Experience with Windows OS and application deployment, patch management, and troubleshooting
Experience with endpoint management tools like PDQ Deploy, PDQ Connect, Intune, SCCM, Kaseya, or similar
Proven ability to configure, troubleshoot, and support software deployments in messy end-user environments
Working understanding of endpoint and platform security best practices
Exposure to vulnerability or remediation tools (Defender, Nessus, Tenable, etc.)
Preferred
Experience with scripting, e.g. bash, zsh, AppleScript, PowerShell (Windows), Python
Experience with management of Apple operating systems beyond macOS
Experience with cloud-based identity providers (IdPs) such as Okta, Entra ID, Google Workspace, as well as web app auth protocols (SSO, OIDC)
Basic REST API troubleshooting (using curl, Postman, etc.)
Benefits
4-Day Work Week
Equity
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)
Company
PDQ
PDQ is an IT company that provides security and device management solutions for sysadmins via software deployment and administrator tools.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Berkshire PartnersTA Associates
2023-10-17Private Equity
2021-08-24Private Equity
Leadership Team
Brandon Peay
Chief Financial Officer / Chief Strategy Officer
Recent News
2025-11-18
2025-02-12
Company data provided by crunchbase