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Connex Credit Union · 1 day ago

Assistant Branch Manager

Monroe Branch - Monroe, CT 06468

Full-time

Onsite

Mid, Senior Level

$49K/yr - $73K/yr

2+ years exp

Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. The Assistant Branch Manager is responsible for branch growth and profitability, coaching branch personnel, and ensuring exceptional customer service while filling in for the Branch Manager during absences.

BankingCredit CardsFinancial ServicesNon Profit

Responsibilities

Coaches’ sales and service skills to all branch team members on a regular basis. Works with other branch leaders to ensure sales & service coaching occurs consistently

Develops sales & service leadership skills in Service Coordinators, Member Service Representatives, and New Account Representatives

Assists Branch Manager in quality hiring for all branch positions

Provides regular additional training and coaching for New Account Representatives

Assists Branch Manager in development of goal attainment strategy, analyzing results, making adjustments when goals are not met and celebrating when they are

Comfortable performing overrides, making exceptions, and decisions the acceptance of checks when necessary

Coordinates, and monitors workflow and productivity to ensure high levels of accuracy, quality and quantity are maintained

Drives branch reporting by working with the Branch Manager to compile individual branch results and combining results to measure the branch’s productivity

Works with Branch Manager to meet/exceed individual and branch goals on a monthly, quarterly, & annual basis

Mentors New Account Representatives on the advocacy process and identifying opportunities for every member

Oversees the daily operation of the Branch, according to written Branch operations standards, including adherence to security procedures

Makes recommendations to the Branch Manager for changes and improvements in procedures concerning the branch in relation to overall operations

Assists with monthly audits in Branch Managers absence

Resolves member problems/responds to inquiries beyond the authority of other Branch personnel

Ensures that the branches maintain and utilize all Marketing provided; makes sure all Marketing displayed is current and accurate

Assists in maintaining adequate Member Service Staff through:

Training support

Filling vacancies promptly with qualified applicants

Maintains knowledge of competitors’ rates and terms and other trends related to the credit union industry and drives that knowledge with the branch team

Makes appropriate recommendations to reward and recognize team performance utilizing MVA nominations, spot awards, and “you’re awesome” cards

Builds and maintains relationships with SEG groups and local businesses within the branch community to grow the business

Participates in the community to help grow awareness and brand recognition of the credit union

Procure and maintain active status of NMLS license

Interviews loan applicants, analyzes credit and financial information

Accurately completes required loan forms and related documents necessary in the lending process

Assures quality control of loan check disbursements

Pre-qualifies prospective mortgage and home equity candidates and co-ordinates 1st mortgage interviews with mortgage originator

Qualification

Retail sales managementSupervisory experienceConsumer loans experienceBanking regulationsBusiness developmentMicrosoft WordMicrosoft ExcelInterpersonal skillsProblem-solvingTime management