P&K Equipment · 1 day ago
Prague, OK - Service Manager
PRAGUE - Prague, OK 74864
Full-time
Onsite
Entry, Mid Level
1+ years expP&K Equipment is a company that operates a dealership, and they are seeking a Service Manager to oversee service department operations. The role involves maximizing return on investment, optimizing processes for customer satisfaction, and managing personnel effectively.
Sports
Responsibilities
Develops and follows an annual service budget to provide realistic, attainable and measurable profit goals compatible with overall dealership financial and operational goals
Recruits and hires service personnel and develops and retains key talent through individual development plans
Coordinates recruiting of new talent utilizing local technician training programs
Maintains all management reports necessary to audit the performance of department and individual employees
Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal
Ensures that all manufacturer warranty and Product Improvement Program (PIP) claims are completed and filed in a timely manner according to manufacturer’s requirements
Schedules and assigns job and work areas to employees according to their skills and knowledge
Monitors shop employees so that all duties are performed in a safe and efficient manner
Maintains a clean and organized shop and office and supports all company safety initiatives
Ensures that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order
Makes recommendations regarding the purchase of service vehicles, correctly maintains vehicles and completes required maintenance records
Coordinates dealership training program and service-related customer clinics
Always conducts self in a professional manner, inside and outside the dealership
Monitors metrics on a monthly basis to assure achievement of departmental goals
Performs other functions or duties as directed by management in line with the objectives of the dealership
Qualification
Required
Minimum 1 years experience in Service Department operations or related field
High school diploma or GED equivalent
Ability to use standard computer software applications such as Microsoft Office (Word, Excel, etc.) and internet functions
Good human relations and effective oral and written communication skills
Basic understanding of financial principles relative to Service Department operations
Familiar with John Deere and competitive products
Ability to analyze and interpret internal reports
Benefits
Competitive Pay
Health, Dental, Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
Company Paid Life Insurance
401k Match
Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)
Company
P&K Equipment
P&K Equipment is a retail company providing golf and turf equipment.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase