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Virbac · 6 days ago

IT Infrastructure & Systems Engineer

Westlake, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Virbac is a company dedicated to animal health, emphasizing the importance of individual contributions to its mission. The Infrastructure & Systems Engineer role involves supporting systems, networking, and call center operations, providing technical support, and managing vendor relationships across North America.

Animal FeedPharmaceutical

Responsibilities

Provide Tier 2–3 systems support for servers, virtualization (Nutanix), backups (Veeam), security tools, and identity systems (Okta/MFA)

Support and administer Nextiva / 9Five Call Center including call queues, IVR, routing logic, agent configuration, reporting dashboards, and troubleshooting

Manage IT purchasing (Capex & Opex) and vendor relationships for hardware, software, and infrastructure tools

Assist with infrastructure monitoring, patch cycles, lifecycle planning, performance tuning, and system documentation

Provide Tier 2–3 support for networking (VLANs, Wi-Fi, switching), escalating advanced tasks to HQ

Participate in CSV documentation, testing, and change control for regulated systems

Support remote Sales/Field teams across the US & Canada

Image computers with KACE, maintain lifecycle records, and oversee asset accuracy

Use Google Workspace, AWS fundamentals, and Gemini AI tools for documentation and troubleshooting

Qualification

NutanixVeeamNextivaOkta/MFAGoogle WorkspaceAWS fundamentalsCSV documentationITILVendor managementNetworkingTechnical support

Required

10–14 years of IT experience in systems/network engineering

Hands-on experience with Nutanix, Veeam, VLAN/Wi-Fi troubleshooting, Okta/SSO/MFA, antivirus, Google Workspace, AWS basics

Experience managing Nextiva or 9Five call center platforms in a technical capacity

Awareness of GxP, CSV, FDA, ITIL

Physical requirement due to necessary movement of equipment including server(s) components. This includes lifting/pushing/pulling up to 20 lbs, as well as working overhead on occasion