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Patient Engagement Advisors · 1 week ago

Associate Vice President of Market Operations

Tampa, FL

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Patient Engagement Advisors (PEA) is seeking an Associate Vice President of Market Operations to join our growing team in the Tampa Bay area in Florida. The AVP is responsible for managing the strategic operations and long-term planning across multiple sites, ensuring operations align with business objectives and driving growth initiatives.

Health CareInformation Technology

Responsibilities

Provides support, guidance, leadership, and motivation to the PEA team members to promote maximum performance and adherence to scope of services

Understands, communicates, and achieves all Corporate Key Performance Indicators (KPIs)

Creates and maintains site specific account plans with site leadership – targets/goals, obstacles, current events, and future strategic direction related to the PEA Next Level process

Responsibility for direct service quality results, issues, and challenges between PEA team members and the client

Maintains a cadence of daily, weekly, and monthly (ongoing) activity reporting for all required metrics for goal(s) achievement and provides ongoing feedback to PEA corporate and client leadership

Plans, organizes, and ensures the proper execution of all annual team member performance reviews in accordance with corporate timelines

Works in direct collaboration with PEA Performance Team to promote, create, and deliver on outcomes that exceed client and corporate expectations

Collaborate with PEA IT, Implementation, Education, and corporate teams to achieve all client goals and promote advanced technology and leading service delivery

Oversees regional budget -participant of Budget Committee

Monitors overall efficiency, quality standards, and compliance

Reports to higher executives (e.g., COO or CEO), accountable for regional performance metrics

Builds and supports a team culture of professionalism through ongoing team communication, collaboration, recognition, and feedback

Provides performance-based feedback to Managers, Supervisors and Lead

Leads iterative leadership and team member meetings, reviews, and huddles

Represents PEA with site specific client leadership by developing ongoing communication and business reviews

Supports ongoing iterative team planning meetings, team celebrations, and recognitions

Responsibility for leadership, management, and executive collaboration for: Client relationships and ongoing program/project status communications

Implementation/deployment of new strategies and workflows to ensure consistent, high-quality program delivery

In market partnerships (i.e. – local pharmacies, community patient resources, nutrition providers, etc.)

Ensures compliance with PEA and hospital-specific policies, procedures, and training

Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual). Policies include and are not limited to: phishing attacks / emails, social engineering, password protections / management practices etc

Maintains compliance with procedures for reporting security incidents

Qualification

Healthcare managementStrategic planningBudget managementData analysisOperations software proficiencyTeam developmentMotivating staffProfessionalismConflict resolutionCommunication skillsRelationship buildingFlexibilityProblem-solvingCreativity

Required

Minimum of bachelor's degree in healthcare related field: Business, Health Administration, Health Information, Health Sciences, etc. required

5-7 plus years in healthcare related organization with at least 5 years of management or supervisory experience required

Healthcare, health system or acute care hospital experience required

Regional budget management and Strategic planning required

Strategic planning, team development, delegation, and motivating staff to achieve regional goals; includes managerial skills for overseeing multiple sites or teams

Clear verbal and written communication, active listening, conflict resolution, and building relationships with stakeholders, clients, and executives

Data analysis to identify inefficiencies, root cause analysis, and innovative solutions for operational challenges

Proficiency in operations software, process optimization tools, and coordination of actions across teams; includes social perceptiveness for team dynamics

Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays

Ability to consistently travel between sites

Excellent communication skills allowing for optimal client and team member understanding and engagement

Ability to manage multiple, complex sites and address diverse needs

Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning

Ability to work in a fast-paced, rapidly changing environment

Computer skills required: Microsoft Word, Excel, PowerPoint, and Teams

Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems)

Applications on an iPad