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Virbac · 18 hours ago

IT Desktop Support & Project Analyst

Westlake, TX

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Virbac is a company dedicated to animal health, emphasizing individual engagement and development. They are seeking an experienced IT Support Specialist to provide technical support across their North America offices and remote Sales teams, requiring strong troubleshooting skills and excellent customer service.

Animal FeedPharmaceutical

Responsibilities

Provide Tier 1–3 support for desktops, laptops, mobile phones, tablets, printers, scanners, warehouse/R&D devices, and conference room AV systems

Configure and troubleshoot Android/iOS mobile devices, MFA, VPN access, corporate email, and security compliance

Support remote Sales representatives and field teams across the US and Canada

Troubleshoot Windows OS, VPN, network connectivity, printing, software installs, and Google Workspace applications

Manage and resolve tickets in EasyVista with detailed documentation

Assist with IT purchasing for hardware, accessories, and software

Image and deploy computers using KACE; maintain asset lifecycle accuracy

Liaise with Global HQ teams for HQ-controlled systems including network, identity, and security platforms

Assist with backup/restore activities in Veeam and basic operations within Nutanix environments

Follow GxP, CSV, ITIL, and FDA-aligned procedures in regulated areas

Qualification

IT support experienceGoogle WorkspaceNetwork securityAWS fundamentalsMFA/SSOTroubleshooting skillsCustomer serviceCommunication skillsTeam collaboration

Required

4–8 years of hands-on IT support experience

Familiarity with Google Workspace, AWS fundamentals, cloud technologies, AI tools (Gemini)

Exposure to SSO/MFA, Okta, antivirus/end-point security, Veeam, Nutanix, Nextiva

Strong communication skills and ability to support remote teams

Physical requirement due to necessary movement of equipment including server(s) components. This includes lifting/pushing/pulling up to 20 lbs, as well as working overhead on occasion