Apply on Employer Site

Sierra Nevada Corporation · 1 day ago

IT Support Technician III

Sparks, NV

Full-time

Onsite

Mid Level

4+ years exp

Sierra Nevada Corporation is a global leader in aerospace and national security committed to innovation. As an IT Support Technician III, you will provide computer, hardware, and software support to employees, ensuring high levels of customer satisfaction while managing IT incidents and supporting network connectivity.

AerospaceCyber SecurityHardwareNavigationProduct DesignSecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for inventory management to include the purchase, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware

Provide basic network support ensuring desktop and other networked peripherals full connectivity

Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction

Address/resolve IT incidents/service request; promptly enter/prioritizes/track/monitor/update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”

Support organizational efforts and maintaining policies and procedures in the IT Department and Lab environments

Assist with the creation and maintenance of local site IT systems documentation

Qualification

IT technical standardsTroubleshooting skillsCustomer serviceCompTIA A+ CertificationNetwork+ CertificationTechnical documentationCustomer care philosophyTeam collaborationCommunication skillsProject management

Required

Associate's Degree in a related field of study with 4 or more years of relevant experience

Higher education may substitute for relevant experience

Relevant experience may be considered in lieu of required education

Customer/solution ownership, an overall drive for excellence

Team focused with the capacity for knowledge sharing

Strong written and verbal communication skills with end users

Drive to maintain current knowledge of industry trends and potential impact on the Business

Demonstrate a customer care philosophy that ensures a high level of customer satisfaction

Ability to understand user and business needs and translate to technical solutions

Ability to manage small IT projects

In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals

Comprehensive troubleshooting skills of industry standard hardware and software products/services

The ability to obtain and maintain a Secret U.S. Security Clearance is required