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Sierra Nevada Corporation · 21 hours ago

IT Support Technician II

Sparks, NV

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sierra Nevada Corporation is a global leader in aerospace and national security, committed to innovation and mission execution. As an IT Support Technician II, you will provide computer, hardware, and software support, troubleshoot IT incidents, and ensure the efficient operations of site IT in accordance with corporate standards.

AerospaceCyber SecurityHardwareNavigationProduct DesignSecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, iPhone, telecommunications (VoIP handsets and systems) and other computer-related technologies and peripherals

Provide basic network support ensuring desktop and other networked peripherals full connectivity

Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms

Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction

Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”

Support organizational efforts and maintaining policies and procedures in the IT Department

Assist with the creation and maintenance of local site IT systems documentation

Qualification

ITIL Tier II desktop supportSecurity+Network+Secret U.S. Security ClearanceTroubleshooting skillsTechnical solutionsBasic network supportCustomer service skillsWritten communicationVerbal communication

Required

Associate's Degree in a related field of study with 2 or more years of relevant experience

Higher education may substitute for relevant experience

Relevant experience may be considered in lieu of required education

Customer/solution ownership, an overall drive for excellence

Team focused with the capacity for knowledge sharing

Written and verbal communication skills with end users

Demonstrate a customer care philosophy that ensures a high level of customer satisfaction

Ability to understand user and business needs and translate to technical solutions

Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals

Comprehensive troubleshooting skills of industry standard hardware and software products/services

The ability to obtain and maintain a Secret U.S. Security Clearance is required