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Sierra Nevada Corporation · 2 days ago

Sr. Product Support Engineer

Fort Bliss, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Sierra Nevada Corporation is a global leader in aerospace and national security committed to moving the American Dream forward. As a Sr Product Support Engineer, you will provide technical support and troubleshooting for product and system prototypes, assessing customer needs and determining appropriate technical solutions.

AerospaceCyber SecurityHardwareNavigationProduct DesignSecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Use skills and real-time expertise to provide technical support and troubleshooting for our products and services at critical or highly sensitive base or remote locations

Responsible for assessing our customer needs and determining the most appropriate technical solution

Technical responsibilities include support of the deployment of system upgrades to such as technical refresh of systems, technical installation of major hardware/software upgrades, system error detection and correction, and configuration management

Working under limited supervision providing technical expertise in maintaining, troubleshooting, and upgrading Enhanced Vision Systems

Qualification

Software engineering experienceAvionics Systems maintenanceNetwork technologies expertiseIP networking knowledgeAutomatic test equipment operationTroubleshooting techniquesCommunication skillsLeadership experience

Required

Bachelor's degree in a related field of study and at least 3 years of relevant experience higher level degree may substitute for experience

Related experience may be considered in lieu of required education

Software engineering experience

Experience performing Maintenance, Repair, or Overhaul of Avionics Systems (Radar knowledge preferred)

Must be able to lift a minimum of 40 pounds

Ability to interface with Engineering and Operations in the repair and upgrade of Enhanced Vision Systems

Hands-on experience with a wide variety of network related tools, concepts, technologies, best practices and security procedures, including Network File Systems (NFS, GPFS, Lustre, Samba, CIFS, etc.) and Cisco CCNA/CCNP

Strong knowledge of IP networking, routing protocols, server-client relationship, and Internet technologies (TCP/IP, DNS, HTTP, SOAP, XML, SNMP, CORBA, LDAP)

Ability to operate automatic test equipment to locate, diagnose, and repair defective parts and perform routine inspections on systems and equipment

Ability to understand US Army Aviation Maintenance Management Processes and Data Systems

Familiarization with equipment carry-on procedures, equipment chain of custody

Familiarization with DTED terrain data

Cognizant knowledge of airworthiness directives, procedures, and processes

Knowledge/familiarity with working for a military customer/in a military CONUS garrison environment

The ability to obtain/maintain a Secret U.S. Security Clearance is required