Universal Data Inc. · 1 week ago
Helpdesk Administrator I
New Orleans, LA
Full-time
Hybrid
New Grad, Entry LevelUniversal Data Inc. is seeking a Helpdesk Administrator I to provide first-level support for service requests via various communication channels. The role involves handling desktop support, ticket dispatching, and assisting with network projects while maintaining professional knowledge through ongoing development.
ComputerInformation TechnologyNetwork SecuritySoftware
Responsibilities
Provides Windows OS Desktop support
Provides Microsoft Office Suite installation and support
Provides Printer / Scanner Desktop Installation and support
Provides Desktop Hardware replacement / installation
Provides Desktop setup, configuration, and installation
Provides Windows Desktop OS patching, upgrade, and PC migration
Provides Mobile device support setup/configuration
Ticket dispatching
Desktop application support and vendor coordination for troubleshooting
Basic ability to support the following (as examples):
UPS battery backups
Switches
Routers/Firewalls
Cabinets / Patch Panels
Access Points
Basic troubleshooting of wireless connectivity
Makes basic changes to Cisco VOIP handsets
Assist with deployments of network projects
≥80% of remote support
All other duties as assigned
Maintains professional and technical knowledge via professional development and maintaining certifications
Qualification
Required
High School Diploma or equivalent required
Must possess current CompTIA A+, Network+ or Security + certification (to be obtained within first 90 days if not currently certified)
Basic knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting Windows Operating systems
Ability to troubleshoot and resolve email issues, specifically MS Outlook
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues
Preferred
Associate Degree in Information Technology or related field preferred
Previous computer technical support preferred
Company
Universal Data Inc.
Founded in 1982, our President, Jim Perrier, knew that our industry would be rapidly evolving.
Founded in 1982
11-50 employees
H1B Sponsorship
Universal Data Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Early StageLeadership Team
Richard Tando
CTO
Alex Battard
Chief Information Officer
Recent News
2022-05-05
Company data provided by crunchbase