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Marriott International · 20 hours ago

flex Senior UX Researcher

Bethesda, MD

Full-time

Hybrid

Senior Level

$53.07/hr - $82.59/hr

5+ years exp

Marriott International, Inc is the world’s largest hotel company, recognized for its commitment to creating best-in-class digital experiences. The Senior UX Researcher will conduct user research, collaborate with designers and stakeholders, and advance research methodologies to enhance the user experience of Marriott's digital products.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Partner closely with designers and stakeholders to understand design questions, identify gaps in data, and use research to bring designs to life

Clearly explain research decision and findings to potential users, your team, and stakeholders

Identify future opportunities by keeping up to date with research methodology, design trends, societal shifts, and new technology

Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints

Provides subject matter expertise, including design of experiment, qualitative research methodology, and data triangulation to help meet user goals

Ability to conduct user research, collect and synthesize quantitative and qualitative feedback and translate into an actionable design strategy

Comfortable with multiple qualitative, quantitative and mixed-method research, like surveys, usability testing, multivariate testing, A/B testing, etc

Able to inform options/variables for A/B or multi-variate testing

Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)

Successfully manages multiple assignments at once

Accepts critique and critiques work of others in a helpful and professional manner

Works independently with minimal supervision, but knows when issues should be escalated to manager

Develops relationships with members of other teams, and leverages those relationships to answer questions

Presents work with clarity and confidence; explains complex matters so that others can understand them

Qualification

Qualitative researchUser TestingUserZoomQuantitative researchData analysisCollaborationAttention to detailPresentation skillsInterpersonal skillsCommunication skills

Required

5+ years of relevant qualitative research experience plus 4 year undergraduate degree in relevant discipline

Demonstrated expertise in designing experiments, conducting qualitative research, and translating research to inform user-centered design decisions

Proven ability to collect and analyze user behavior through moderated interviews and unmoderated research, surveys, benchmark studies, web analytics and customer feedback using online testing tools (e.g. User Testing, UserZoom, etc.)

Collaborative, highly-organized, and strong attention to detail

Stellar written, verbal, interpersonal, and presentation skills

Possess exceptional qualitative and quantitative research skills, with the ability to translate and draw insights from data and can make appropriate recommendations using insights

Have extensive experience conducting in-person research such as: interviews, intercepts, workshops, co-design sessions, etc

Can balance user, business, and technical needs

Advocate for research and data though reports and in-person presentations

Lead with a user-centric mindset to drive impactful research

Thrive on creating innovative solutions to challenging user and business problems

Value deadlines, set realistic expectations around them and then meet them

Are comfortable with a culture of feedback and regular opportunities to critique and be critiqued

Pro-actively surface research insights to drive a more user-centered experience

Have extensive UserZoom and User Testing experience (i.e., conducting multi-methods research including both qualitative and quantitative studies)

Preferred

Experience managing/coaching other researchers and/or agency partners

Experience with major, large-scale global digital apps, web sites, or other digital products within the commerce or travel space

Superior communication and interpersonal skills, including facilitation, presentation, storytelling

Has experience conducting in-person research (e.g., intercepts, focus groups, interviews)

Be comfortable in the unknown and have a natural curiosity and desire to seek answers

Experience conducting research on a large-scale loyalty program

Has conducted brainstorming workshops with stakeholders, UX Design, etc

Benefits

401(k) plan

Stock purchase plan

Discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Coverage for medical

Dental

Vision

Health care flexible spending account

Dependent care flexible spending account

Life insurance

Disability insurance

Accident insurance

Adoption expense reimbursements

Paid parental leave

Employees will accrue paid sick leave

0.0384 PTO balance for every hour worked

Minimum of 9 holidays annually

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)