This job has closed.

Danaher Corporation · 1 month ago

Senior Customer Technical Support Specialist - REMOTE - 2nd shift

United States

Full-time

Remote

Mid, Senior Level

$30/hr - $40/hr

3+ years exp

Beckman Coulter Diagnostics, part of Danaher Corporation, is a global leader in clinical diagnostics committed to innovative healthcare solutions. The Senior Customer Technical Support Specialist role involves providing technical support to customers, resolving complex issues, and mentoring peers in a remote work environment.

BiotechnologyHealth CareHealth DiagnosticsLife ScienceMedical

H1B Sponsor Likely

Responsibilities

Providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.)

Providing resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment

Providing advanced commercial knowledge and experience to internal and external customers

Independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting

Distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue

Qualification

Biomedical engineeringClinical lab scienceTroubleshooting electromechanical instrumentationCustomer service experienceTechnical supportCommunication skills

Required

Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry AND 3+ years of lab or field experience

Ability to clearly articulate and provide directions over the phone or via email

Must be willing and able to work weekends

Preferred

Previous troubleshooting experience on electromechanical instrumentation

Previous experience in a medical technology call center, or experience in medical laboratory

Experience in a Customer Service environment

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Danaher Corporation

Glassdoor3.8

Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health.

Founded in 1969

Washington, District of Columbia, USA

10001+ employees

https://www.danaher.com/

H1B Sponsorship

Danaher Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (3)

2022 (1)

2021 (2)

2020 (1)