Mixpanel · 1 day ago
Customer Success Architect
Chicago, IL
Full-time
Hybrid
Mid, Senior LevelMixpanel is an event analytics platform that empowers organizations to make data-driven decisions. The Customer Success Architect will serve as a trusted advisor, guiding enterprise customers through their analytics journey to maximize ROI and ensure long-term success with Mixpanel's implementation and data governance best practices.
AnalyticsMobile AppsSaaSWeb Apps
Responsibilities
Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
Effectively communicate at all levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
Own onboarding and data health for our strategic and high-value prospects/customers, including ongoing enhancements to their data quality and overall tech stack integration
Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
Bridge the technical-business gap with your customers — working with high-level business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients
Qualification
Required
Experience consulting on defining and delivering ROI through new tool implementations
Experience working with VP-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision
The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency
Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc
Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc
Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc
Familiar with analytics best practices across business segments and verticals
Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role
Excellent written, analytical, and communication skills
Strong process and/or project delivery discipline
Eager to learn new technologies and adapt to evolving customer needs
Benefits
Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Company
Mixpanel
Mixpanel turns data into decisions with analytics that simplify insights, guide decisions, and measure product and marketing impact.
Founded in 2009
201-500 employees
H1B Sponsorship
Mixpanel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (12)
2023 (10)
2022 (22)
2021 (6)
2020 (12)
Funding
Current Stage
Growth StageTotal Funding
$277.01MKey Investors
Bain Capital Tech OpportunitiesAndreessen Horowitz
2021-11-15Series C· $200M
2014-12-18Series B· $65M
2012-05-10Series A· $10.25M
Leadership Team
Jen Taylor
Chief Executive Officer
Anya Pratskevich
Product Marketing Lead
Recent News
2025-12-03
2025-12-02
Company data provided by crunchbase