Jobs via Dice ยท 1 day ago
IT Support Technician / Analyst
Bristol, IN
Contract
Onsite
Entry, Mid Level
$20/hr - $27/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Technician / Analyst to improve client productivity at their Bristol, IN site. The role involves diagnosing and resolving hardware, software, and network issues while providing excellent customer service to end-users.
Computer Software
Responsibilities
Assists with installs and repairs on:
Standalone and networked printers (Windows environment)
Video conferencing equipment
Other peripherals as assigned
Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner
Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely
Provide support for identified Level 2 issues where solutions have already been documented and have a Runbook/Knowledgebase
Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior
Identify and suggest possible improvements on processes and procedures
Maintain working knowledge of products and/or services
Other tasks as assigned
Qualification
Required
Associates Degree Preferred (Bachelor's Degree a Plus)
Two-Four+ years related IT experience
CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications
Proven customer service skills
Capable of comprehensive listening (understanding the message(s) that is being communicated)
Versatile, flexible, and a willingness to work within constantly changing priorities
Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365
Knowledge of: Network structure, security, and function (Cisco/Meraki)
Knowledge of: Network printer function and the ability to troubleshoot printing problems
Knowledge of: Common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
Knowledge of: VoIP phone functions and the ability to troubleshoot problems
Knowledge of: Cell phones, smart phones, and tablets
Knowledge of: Installing/reinstalling operating systems (Windows 7/10) and applications
Able to: Effectively prioritize and execute tasks in a high-pressure environment
Able to: Train users of all levels to be proficient using computer-based applications
Able to: Develop a thorough understanding of the Client's IST products and services
Preferred
IT Infrastructure
Windows 10
Active Directory
Troubleshooting
Imaging
PC Deployment
OneDrive
Microsoft Teams
Customer Service Oriented
IT Desktop Support
Benefits
Medical, Dental, and Vision Benefits Offered from Day One
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
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Funding
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