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Jobs via Dice · 2 days ago

Production Support Engineer

Chandler, AZ

Full-time

Hybrid

Mid Level

$69/hr - $69/hr

TEKsystems is a leading provider of business and technology services, and they are seeking a Production Support Engineer to provide end-to-end support of production applications. The role involves troubleshooting system errors, conducting performance analysis, and collaborating with various teams to enhance application stability and reliability.

Computer Software

Responsibilities

Provide end-to-end support of production applications, ensuring their stability, reliability, and performance

Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues

Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities

Take ownership of problem root cause analysis and implement appropriate remediation

Lead chronic issue investigations to minimize business impact and maintain system health

Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements

Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Splunk monitor setup

Lead production incident triaging calls

Provide production on-call support, including weekend rotation on a round-robin basis

Execute disaster recovery procedures and strategies

Qualification

Application supportProduction supportTroubleshootingTechnical supportWindowsActive directoryAnsible

Required

Provide end-to-end support of production applications, ensuring their stability, reliability, and performance

Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues

Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities

Take ownership of problem root cause analysis and implement appropriate remediation

Lead chronic issue investigations to minimize business impact and maintain system health

Application support

Production support

Technical support

Troubleshooting

Windows

Active directory

ansible

Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements

Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Splunk monitor setup

Lead production incident triaging calls

Provide production on-call support, including weekend rotation on a round-robin basis

Execute disaster recovery procedures and strategies

Intermediate Level