Kanner & Pintaluga ยท 2 days ago
IT Service Delivery Engineer
Boca Raton, FL
Full-time
Onsite
New Grad, Entry LevelKanner & Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for clients nationwide. The Service Delivery Engineer role is essential for ensuring the smooth operation of technical platforms and tools, providing support to meet SLAs, and maintaining systems and networks.
Law EnforcementLegalProfessional Services
No H1B
Responsibilities
Performs basic problem solving and assistance on various software applications and hardware systems for the firm
Accurate and timely management, capture, resolution, and closure of support calls within agreed SLAs
Provide individual instruction and/or training to users on new or updated technologies. May train employees
Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports, and/or systems errors
Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts
Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates
Assists with research and development initiatives and in the implementation of new technologies
Assists with the implementation of technology projects with moderate scope and impact
Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems
Perform other related duties as assigned
Qualification
Required
Strong interpersonal, communication and organizational skills
CompTIA A+ certified or in the process of acquiring certification
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications
Knowledge of current technological developments/trends in area of focus
Records maintenance skills
Ability to provide direction to staff to resolve technological issues
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions
Ability to analyze and resolve basic computer problems
Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems
Benefits
Competitive Wage
Paid Time Off, Holiday, Bereavement, and Sick Time
401K Retirement Savings Plan with Firm match
Group Medical/Dental/Vision Plans
Employer-Covered Supplemental Benefits
Voluntary Supplemental Benefits
Annual Performance Reviews
Company
Kanner & Pintaluga
Kanner & Pintaluga is a property damage & personal injury law firm.
Founded in 2003
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
ARDALAN MONTAZER
Partner
Alexis Altman
Partner
Recent News
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