QBE North America · 1 day ago
Business Systems Analyst
Sun Prairie Town, WI
Full-time
Hybrid
New Grad, Entry Level
$64K/yr - $96K/yrQBE North America is a company focused on enabling a more resilient future for its customers and communities. They are seeking a Business Systems Analyst to act as a liaison between business stakeholders and IT, providing technical expertise and support for system incidents and enhancements while driving process improvements.
Insurance
No H1B
Responsibilities
Subject Matter Expert (SME) to key internal stakeholders on various matters such as system performance and issues/impacts downstream, including the daily monitoring of service delivery for assigned area, ensures that high levels of customer satisfaction are achieved
Investigate production support items, provide value add responses within SLAs, engage required resources; escalating as necessary, establish & communicate workarounds
Identify and recommend continuous improvement initiatives by assessing alignment of current process, program, and systems, recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality, and improved user experience to enhance performance of position, team, and company
Identify and implement risk reduction opportunities for projects and change management by creating or reviewing project charters, solution designs, QA test matrices and results, execute user acceptance testing and postproduction validation for all assigned systems, infrastructure, and integration related releases, most of which happen after hours and over the weekends
Follow QBE processes/procedures and key controls as required to minimize risk and meet audit requirements
Qualification
Required
Bachelor's Degree or equivalent combination of education and work experience
Preferred
Utilize written and oral communication skills to inform key stakeholders inside and outside the organization
Draw conclusions from relevant and/or missing information; understand the principles, underlying relationship among many facts and apply this understanding when solving problems
Identify and articulate improvement opportunities and translate them into tangible business deliverables
Support of large scale and high-impact projects
Build relationships with stakeholders among multiple business units
Document and share subject matter expertise, increasing the business acumen of the team
Develop tangible and innovative solutions, sharing ideas to deliver results
Adapt and be flexible in a complex, changing environment
Basic knowledge of relevant systems and system architecture
Basic knowledge of system analysis best practices and procedures
Basic knowledge of the Software Development Life Cycle (SDLC) and Agile methodology
Basic knowledge of Microsoft products including Excel, PowerPoint and Outlook, SQL query skills
Benefits
Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
Company
QBE North America
QBE North America is a global insurance leader focused on helping customers solve unique risks, so they can focus on what matters most.
Founded in 1991
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Mulligan
Chief Operating Officer
John Livatino
Senior Vice President
Recent News
2025-09-29
2025-09-29
Company data provided by crunchbase