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Sunset Ford · 5 days ago

Service Scheduling Coordinator

Sunset Hills, MO

Full-time

Onsite

New Grad, Entry Level

Sunset Ford is hiring an automotive Service Scheduling Coordinator to assist customers with scheduling service. The role involves handling customer inquiries and coordinating transportation for service appointments.

Automotive

Responsibilities

Handle all incoming email, phone, text, and online chat leads related to service, body shop, and parts

Responsible for making outbound calls to recent and potential service department customers

Assist with coordinating means of transportation via Rental Cars, Shuttles, or Concierge Service

Help contract customers in Rental Cars, prep vehicles for rent, and perform walk around vehicle check-ins

Utilize CRM databases to track outbound communication with customers

Calling customers to check on Customer Satisfaction with their visit, Safety Recalls, Appointment Reminders, and other types of calls

Educate self on latest service & product offerings, including pricing and monthly specials

Be available to respond to email inquiries in a professional, well-spoken manner

Prepared to interact with customers via phone calls every day (similar to call center processes)

Direct customers to product information resources, including those available on the internet

Check email frequently and respond to inquiries immediately

Qualification

CRM experienceCustomer service experienceAppointment schedulingTime managementTech-savvyMultitaskingFast typingAutomotive experienceCommunication skillsTeam player attitude