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Valmark Financial Group · 1 day ago

Financial Planning Operations Director

Houston, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Valmark Financial Group is seeking a Financial Planning Operations Director to oversee the day-to-day operations of their financial planning function. This role involves leading planning operations, optimizing processes, managing team performance, and ensuring high-quality client experiences.

Financial Services

Responsibilities

Oversee the daily operations of the financial planning department, including workflow management, case assignments, and delivery timelines

Develop, document, and refine standard operating procedures (SOPs) to ensure consistent, high-quality planning outcomes

Implement and monitor key performance indicators (KPIs) to measure operational effectiveness and drive continuous improvement

Lead, mentor, and develop financial planning professionals and support staff

Conduct regular weekly check-in meetings, provide coaching, & identify training needs

Foster a culture of accountability, collaboration, and client-centered service

Support hiring, onboarding, and training for new team members

Oversee the preparation and review of weekly progress reviews and comprehensive financial plans, ensuring accuracy, completeness, and adherence to firm standards

Create and maintain quality control processes for client meetings and plan deliverables, including plan assumptions, projections, and recommendations

Ensure that planning recommendations are consistent with internal guidelines, regulatory requirements, and client objectives

Partner with advisors to interpret complex planning scenarios and provide guidance on plan design and implementation

Oversee the effective use of task management systems, financial planning software, CRM platforms, and electronic filing solutions such as Asana, eMoney, Wealthbox, and Egnyte

Collaborate with the Director of Firm Operations/Technology and the Integrator to implement technology improvements, streamline workflows, ensure data integrity, and resolve system and integration issues

Ensure progress reviews and planning processes and documentation meet regulatory, compliance, and firm requirements

Partner with compliance to support audits, regulatory reviews, and oversight of planning-related activities

Lead and participate in special projects related to process improvement, client experience, new services, business growth, and present reports to leadership

Provide operational input on new planning offerings, pricing structures, and service models

Qualification

CFP® certificationFinancial planning experienceFinancial planning softwareAnalytical skillsCRM systemsLeadership skillsProfessionalismOrganizational skillsCommunication skillsProblem-solving abilities