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Labcorp · 1 day ago

Service Representative Team Leader

Houston, TX

Full-time

Onsite

Mid Level

Labcorp is dedicated to helping people live happy and healthy lives by providing vital health information. They are seeking a Service Representative Team Lead to oversee the Service Rep/Courier team, ensuring proper coverage and assisting with daily operations and audits.

BiotechnologyHealth CareHospitalLife ScienceMedicalPrecision Medicine

Responsibilities

Assist logistics supervisor with day to day operations and special projects

Coordinate and assign work to the logistics team to ensure proper coverage

Ensure all drivers are prepared for their shifts with the necessary supplies

Work with dispatcher to provide alternate routes when needed

Research, troubleshoot and follow up on internal and external customer inquiries and issues

Train new hires and provide on-going training and support to the team

Generate and review daily/weekly reports and escalate any issues to leadership

Update routes in the database and reconcile route logs on a consistent basis

Ensure all equipment and handheld electronic devices are working properly

Serve as back-up driver when needed and perform dispatch duties as required

Perform administrative and clerical duties as needed

Qualification

Logistics experienceLeadership experienceMicrosoft Office proficiencyCritical thinkingBasic computer skillsHandling lab specimensAttention to detailOrganizational skills