ISS Facility Services - North America · 1 day ago
Front Desk
Henderson, NV
Full-time
Onsite
Mid Level
$21/hr - $23/hr
3+ years expISS Facility Services is a global organization that emphasizes outstanding service and a positive workplace culture. The Office Concierge acts as the primary point of contact for colleagues and guests, ensuring a welcoming environment and managing various operational tasks to enhance the workplace experience.
Facility ManagementFood and BeverageFood ProcessingOutsourcingProfessional ServicesRestaurants
Responsibilities
Ensure clients and Guests feel welcome and their needs are taken care of in a fun, friendly and professional manner at all times
Ensures all guests and their individual preferences are captured for future visits and think creatively to accommodate special requests
Utilizes technology to assist in room booking, reserving amenities, guest arrival and any other need a colleague may have throughout their day
Proactively communicating with the Experience team and other service groups to ensure a “one-team” ethos
Contributes to team effort by accomplishing related results as needed
Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner always
Using the existing process and technology, assist in room booking and guest arrivals
Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (i.e., facility cleanliness, comfort factors) and actively log tickets requiring service from other areas
Dealing with guests and colleagues enquiries promptly and politely
Providing Technical support in the form of first line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
Deliver occasional surprise and delight or pop-up events at the home Kitchen areas
Develop relationships with colleagues and proactively gather information on their needs to identify ISS/Barclays services that ensure total satisfaction
Coordinate service items, and décor items to activations on a timely basis to include breakdown and storage of items
Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events
Capture guests & colleague’s individual preferences for future visits and think creatively of ways to accommodate any special requests
Proactively communicate with the Experience teams and assist other service groups to ensure a ‘one team’ ethos
Assist in driving high colleague participation in all workplace/curated experiences
Facilitating tours of the entire campus while stating facts and having a positive demeanor
Tours will be given to new employees and visitors
Assist the team with preparation of reports
Assists team with the creation implementation of all events and activations on site
Management of the daily service delivery of the curated experience vendors/activations
Conduct periodic review and revision of base building documents for your respective floor
Manage Colleague concerns received in line with general standards
Qualification
Required
Minimum 3-5 years customer services experience in dealing with Blue Chip/ High Touch clients
High School or College Degree
Proven record of providing stellar customer service
Proven ability to function successfully within a strong team environment
High Proficiency of Microsoft Office, Excel and Power Point applications, knowledge in property management / Condeco systems a plus
Excellent telephone skills and verbal communication
Benefits
Medical
Dental
Life and disability insurance
Comprehensive leave program based on employment status
Company
ISS Facility Services - North America
ISS is a leading workplace experience and facility management company, connecting people and places to make the world work better.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jon Eldridge
Regional Chief Operating Officer – Americas
Courtney Olson
Chief Marketing Officer, North America
Recent News
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2025-10-17
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2025-09-29
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