OneOncology · 1 month ago
Tech Analyst I (EUC)
United States
Full-time
Remote
Mid Level
4+ years expOneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model. The End User Computing – Tech Analyst will manage hardware deployment, improve processes, and ensure efficient asset management to support the IT Support Model for end users.
Health CareOncology
Responsibilities
Image and deploy hardware to corporate and our ITSM practices
Create efficient and repeatable processes that allow us to grow at scale while relying on automation
Establish standard technology lifecycle management ensuring devices are replaced in a timely fashion preventing user downtime
Report on status of lifecycle management regularly to practice leadership to ensure the related budget is aligned
Standardize e-waste recycling as well as RMA for defective equipment
Procurement of end user devices, both computers and peripherals, keeping standards and future needs in mind
Manage end user hardware vendor relationship
Ensure that asset labeling is well defined across ITSM and it is being followed consistently
Manage sufficient stock room inventory through our ServiceNow CMDB while ensuring we are prepared for urgent, non planned situation to reduce time to deployment
Participate in timely client communication and tracking when emergency or escalated issues arise
Maintain and contribute to documentation in ServiceNow
Successfully follow protocols, processes and policies as outlined and presented by leadership via email, training materials and team meetings
Proactively raise flags to the rest of the IT team on potentially wider issues by keeping a pulse on incoming issues and trending site topics
Responds to and resolves requests for assistance with computer systems and provides superior customer support experiences for users
Own escalations from the Service Desk that are related to EUC
Determines appropriate technical area or vendor to resolve problems and coordinate with other technical areas as needed
Ensures service support processes, procedures, SLA’s, performance metrics and service quality align with and exceed customer expectations
Identify efficiency gains by evaluating both internal and external technical products and services
Define and implement continuous improvements to the service platform while identifying opportunities to leverage automation
Participate in overflow calls and/or tickets at peak times as needed to assist with service delivery
Participation in on-call support possible
Occasional travel, as needed
Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer
Qualification
Required
4 - 5 years of experience in technology, service desk, and helpdesk
Healthcare related experience a plus
Preferred
Bachelor's degree in information systems or healthcare related field is preferred
Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted
Company
OneOncology
OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.
1001-5000 employees
H1B Sponsorship
OneOncology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cencora
2025-12-12Acquired
2023-04-20Secondary Market
Leadership Team
Davey Daniel
Chief Medical Officer
Recent News
2026-01-05
2025-12-18
Company data provided by crunchbase