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USC Verdugo Hills Hospital · 4 months ago

Analyst, Application Support - Clinical Lab - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

United States

Full-time

Remote

Entry Level

$29/hr - $45.20/hr

2+ years exp

USC Verdugo Hills Hospital is looking for an Application Support Analyst to oversee the resolution of departmental applications and reporting issues. The role involves troubleshooting end-user issues, providing training, and collaborating with various stakeholders to enhance and implement applications and reports.

Responsibilities

Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS

Assist with system operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, and is a technical resource for others

Partner with department leaders to ensure tasks are met to ensure project goals, milestones and procedures are met timely., Works on projects throughout the organization, monitors and reports on project task progress, and is involved in multiple projects. Manages own work efforts for projects and manages time effectively while assuring attention to details

Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required

Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as the point of contact for department functions in relationship to implementing and managing responsible systems

Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments

Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned

Qualification

Clinical Laboratory ExperienceApplication SupportCustomer Service FocusReport GenerationTraining SkillsOrganizational SkillsProblem Solving

Required

High School or equivalent

2–5 years Experience in a Clinical Laboratory in a healthcare setting; CLS or MLT experience a plus

Good organization skills with ability to prioritize multiple activities in a rapidly changing environment

Strong customer service focus

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)