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Security Bank of Kansas City · 16 hours ago

Teller (Full-Time)

95TH STREET Lvl3 - Overland Park, KS 66212

Full-time

Onsite

Entry Level

1+ years exp

Security Bank of Kansas City is seeking a Teller to deliver excellent service to valued bank customers. The role involves efficiently processing transactions, solving customer problems, and enhancing customer relationships to foster long-term loyalty.

BankingFinancial Services

Responsibilities

Understand and apply operational policies and procedures that evolve as customer behaviors change and the channel grows

Understand the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates

Properly identify customers on every interaction using established guidelines and procedures

Provide accurate account information using account security procedures

Recognize account flags such as: holds, delinquent loans and screen messages before interacting with a customer

Recognize inconsistencies regarding checks being deposited and account activity

Understand check hold processes and procedures

Must be customer-focused and able to convey information in an enthusiastic and positive manner

Greet customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations

Communicate and articulate clearly and concisely with customers in the drive thru

Process cash/check transactions, including deposits, withdrawals, loan payments and transfers from one account to another

Balance cash drawers throughout the day and at the end of each shift

Perform financial transactions in an efficient and precise manner

Support individual and enterprise goals as determined by management

Utilize system software provided

Promote honest and open communication throughout the organization

Demonstrate behaviors that are consistent with the banks philosophies, objectives, and leadership characteristics

Work with other departments to ensure the workflow or process is providing the best service to the customer

Maintain a strong working knowledge of consumer/business banking products and services to confidently consult with customers

Enthusiastically educate customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc

Provide friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone

Efficiently and accurately process basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud

Maintain complete and accurate records of all transactions and keeps cash drawer secure and in balance

Issue money orders, cashiers checks and redeems savings bonds

Follow all applicable policies, procedures, regulatory rules, and guidelines. Stay up to date with changes

Research and politely assist with customer inquiries, provide account statements, assist with check orders, accept change of address requests, and perform other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities

Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships

Proactively seek ways to expand customer relationships to meet or exceed individual, team and bank goals

Ensure all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations

Assist with the training of new employees and provide continuing training for current employees

Meet job expectations outlined by Retail Management in the positions Performance Matrix. The expectations are reviewed annually by Retail Management and are subject to change

Work at assigned banking center. This is not a remote position because it requires direct contact to serve the customer and cannot be performed off site

May travel within the Banks network of locations

Perform other duties as assigned

Qualification

Banking experienceCustomer serviceCommunication skillsOffice technologyTeam playerProblem solvingAttention to detail

Required

Knowledge, skill, and mental development equivalent to the completion of a high school education is required

Excellent English verbal and written communication skills as evidenced by the ability to interact face-to-face, using electronic media and over the phone with customers and co-workers in a clear, confident, friendly, and polite manner using proper grammar and spelling. This includes the ability to read cursive handwriting in English

Demonstrates the ability to use tact and diplomacy and present a professional personal appearance (including body language, tone of voice, hygiene, and attire)

Comfortable using office technology tools (e.g., computer, internet browser and other similar applications)

In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work daily, as scheduled