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Tom Thumb Supermarket · 2 days ago

Assistant Home Shopping Manager

Arlington, TX

Full-time

Onsite

Mid Level

Tom Thumb Supermarket is seeking an Assistant Home Shopping Manager to supervise the Drive Up & Go team and enhance customer service for E-commerce shoppers. The role involves managing team productivity, ensuring quality control for online grocery orders, and supporting store management in operational improvements.

Consumer GoodsE-CommerceFood and BeverageRetail

Responsibilities

Supervise team of Drive Up & Go employees

Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions

Support Store Management in effective management and coaching of Drive Up & Go employees

Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car

Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement

Selecting and collating of product for online grocery orders

Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit

Perform all site workbench functions on a daily basis and maintain necessary paperwork

Perform periodic shopper audits to ensure procedural follow through

Help customers while on the sales floor

Ensures compliance with Company rules and regulations by all department personnel

Qualification

Customer service skillsLeadership skillsBasic computer skillsCommunication skillsTeamwork skills

Required

Supervise team of Drive Up & Go employees

Possess strong customer service skills

Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions

Support Store Management in effective management and coaching of Drive Up & Go employees

Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car

Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement

Selecting and collating of product for online grocery orders

Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit

Perform all site workbench functions on a daily basis and maintain necessary paperwork

Perform periodic shopper audits to ensure procedural follow through

Help customers while on the sales floor

Ensures compliance with Company rules and regulations by all department personnel

Possess good leadership skills and the ability to influence the work of others

Must be able to motivate and work through others to achieve desired results

Possess good communication skills, both verbal and written

Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams

Basic computer skills required

Basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable

Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer

Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time

Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds

Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities

Possess ability to concentrate and deal with frequent interruptions

Willingness to work independently in a fast-paced environment