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RSM US LLP · 2 months ago

Enterprise Strategy Advisory, Manager

Chicago

Full-time

Hybrid

Mid, Senior Level

$126K/yr - $255K/yr

5+ years exp

RSM US LLP is a leading provider of professional services to the middle market globally, empowering clients to realize their full potential. They are seeking a Manager of Front-office Transformation and Sales Operations, who will contribute to client projects and engage in operating model design, business process improvement, and technology implementation in CRM systems.

AccountingConsultingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Collaborate with other RSM practices where experience transformation is integrated with multiple RSM practices

Operate model design (in Sales functions), business process design and improvement, organizational digital and experiential transformation

Help scale front-office transformation as a practice and set of disciplines, development of assets and expansion of service offerings within RSM

Analyze, develop and document improvement opportunities, e.g. business process mapping

Include technology implementation and training components of front-office focused technologies, such as CRM systems

Manage relationship management, supervision of staff, onsite client projects and development of Experience Transformation services within the larger marketplace

Demonstrate RSM capabilities related to human-centered strategic consulting, design, brand & marketing, customer/employee experience solutions and transformation deliverables

Qualification

CRM systemsSales TechnologyBusiness process designProject managementExperience transformationClient relationship managementOrganizational transformationCommunication skillsProblem-solving aptitudeTeam-orientedSelf-starter

Required

Bachelor's Degree or equivalent

Minimum 5 - 7 years of experience in a consulting firm providing consulting services

Experience consulting on large solutions-based projects, which include Sales Technology, such as CRM systems

Demonstrated ability to work independently to gather facts, organize data, analyze research and other organizational data to identify relevant issues and support findings

Strong technical knowledge and experience with how sales functions leverage CRM systems to improve operations

Technical knowledge of CRM-to-ERP in Lead to Order and Order to Cash processes

Expertise in applying design principles and practices in developing creative solutions to client's complex challenges and market opportunities

Experience with practice development and management, marketing and thought leadership resulting in new business relationships

Industry experience in marketing, sales, service operations

Experience in managing client relationships and leveraging them to expand the Firm and Experience Transformation as a practice

Ability to effectively manage overall client relationships to exceed client expectations in a sophisticated large consulting firm environment

Ability to provide effective communication to client project teams, executive sponsors and internal practice groups

Ability to develop and maintain strong relationships with centers of influence and professionals

Ability to create clarity from ambiguity and communicate a narrative to multiple stakeholders, internal and with the client, that establish a position from which to effectively launch services that will solve problems and exploit opportunities

Strong written and verbal communication skills and ability to articulate, write and present information in a clear and understandable manner

Ability to travel as needed

Preferred

Bachelor's Degree in business discipline

Strong technology skill-set, including systems management or implementation experience

Motivated to work and contribute in a fast-paced, team-oriented, client focused environment

Natural aptitude for solving problems

Self-starter who can work independently with minimal supervision

Driven to exceed client expectations

Ability to balance multiple priorities

Presents themselves in a professional manner interacting with business owners and executive teams

Benefits

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Company

RSM US LLP

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Founded in 1926

Chicago, Illinois, USA

10001+ employees