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Yum! Brands · 10 hours ago

Sr. Technical Product Mgr I

Plano, TX

Full-time

Onsite

Senior Level

5+ years exp

Yum! Brands is the world's largest restaurant company with a mission to build the most loved and trusted restaurant brands. The Sr. Technical Product Manager will lead the ServiceNow Global Configuration Management Database (CMDB) Program, focusing on managing the roadmap, collaborating with stakeholders, and ensuring data quality for decision-making.

Food and BeverageHospitalityRestaurants

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Product Ownership: Work with stakeholders to define and communicate the vision and roadmap for the ServiceNow Global CMDB, ensuring alignment with organizational goals, IT strategies, and platform capabilities

Stakeholder Engagement: Collaborate with IT, business, and compliance stakeholders to gather requirements, prioritize features, and manage the product backlog

CDE Change Management: Oversee changes to existing CI classes, including updates to Critical Data Elements (CDEs) to improve data quality and governance

Executive-Level Health Reporting: Oversee the development and delivery of executive-level reporting on CMDB health, including data quality, completeness, and usage metrics

Enterprise Alignment: Ensure CMDB initiatives align with enterprise architecture and IT service management goals

Documentation Maintenance: Maintain documentation of roadmap items, CI class definitions, and platform changes

Continuous Improvement Leadership: Support continuous improvement efforts to enhance CMDB usability, automation, and integration

Application Support: Serve as a point of contact for CMDB-related issues, providing timely resolution and support to end users and IT teams

Qualification

ServiceNow Configuration ManagementProduct OwnershipCMDB ArchitectureITIL FrameworkStakeholder EngagementCommunication SkillsAttention to DetailCollaboration Skills

Required

BA/BS in Information Systems, Computer Science, or related field, or equivalent experience

5+ years of experience in ServiceNow Configuration Management, with at least 2 years in a Product Owner or similar leadership role

Strong understanding of ServiceNow CMDB architecture, data models, and platform capabilities

Experience working with global teams and managing enterprise-scale CMDB implementations

Familiarity with ITIL framework and configuration management processes

Ability to communicate technical information clearly to both technical and non-technical users

Ability to translate business needs into actionable roadmap items

Strong communication and stakeholder engagement skills

Attention to detail and commitment to maintaining data accuracy and system reliability

Ability to work collaboratively with cross-functional teams

Eagerness to stay current with ServiceNow platform updates and platform evolution

Benefits

4 weeks’ vacation PLUS holidays

Sick leave

2 paid days to volunteer at the cause of their choice

A dollar-for-dollar matching gift program

Generous parental leave

Competitive benefits including medical, dental, vision and life insurance

6% 401k match

World-famous recognition culture

Company

Yum! Brands

Glassdoor4.2

Yum! Brands is a quick-service restaurant brand that primarily operates the likes of KFC, Pizza Hut, and Taco Bell.

Founded in 1997

Louisville, Kentucky, USA

1001-5000 employees

http://www.yum.com

H1B Sponsorship

Yum! Brands has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (2)