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The Kendall Group · 1 week ago

Customer Service Specialist - Forberg Smith

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

The Kendall Group is a 100% employee-owned company serving various industries. They are seeking a Customer Service Specialist to maintain positive relationships with customers by providing excellent service and accurately processing customer orders.

ElectronicsManufacturingSupply Chain ManagementWholesale

Responsibilities

Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and external customers in a prompt manner

Maintain and grow customer sales and gross profits to meet Company growth objectives

Enter orders into Eclipse and Salesforce business systems and document all transactions in accordance with Company quality system and procedures

Reach out to customers to follow-up on quotes and provide the feedback to our outside sales representatives

Use Company and vendor resources to provide excellent customer service

Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution

Expedite orders when necessary

Maintain quality service by adhering to Kendall Group policies, procedures, and standards

Perform other duties as assigned

Qualification

SalesforceEclipseMS OfficeProblem SolvingCommunication SkillsTeamworkOrganization Skills

Required

Work Experience: Entry Level

Education: Associate's degree or equivalent work experience

Analytics/Computer Skills: Experience working with MS Office

Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment

Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service

Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills, including telephone aptitude and the ability to interface with customers, suppliers and outside sales representatives

Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions

Ability to see, talk and hear

Ability to sit for 8 hours a day

Physical Environment: Normal office environment

Preferred

Work Experience: Previous inside sales, preferably with a related product line, or with end users in an industrial or technical environment; an understanding of level, pressure, flow and temperature devices. Experience interfacing or supporting a direct sales force

Education: Technical degree or bachelor's degree

Analytics/Computer Skills: Salesforce, Microsoft Dynamics or Epicor / Solar Eclipse