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Michigan Institute Of Urology · 2 weeks ago

Patient Service Representative II

Macomb, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Michigan Institute Of Urology is dedicated to providing high-quality care and customer service in the field of urology. The Patient Service Representative II plays a crucial role in ensuring a seamless patient experience by coordinating clerical tasks, assisting patients with registration and scheduling, and providing guidance to the patient services staff.

Health CareHealth DiagnosticsMedical

Responsibilities

Acts as a resource to patient services staff, providing guidance on more complex issues/concerns

Actively participates in problem solving and identifying improvement opportunities

Welcomes and greets all patients and visitors, in person or over the phone

Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)

Collects outstanding patient balances

Obtains referrals and authorizations when required

Scans incoming faxes, consents, reports, and all other patient information into patient chart

Generates batch transmittal reports for each day

Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff

Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained

Responds to inquiries by patients, prospective patients, and visitors in a courteous manner

Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended

Ensures proper hand off of responsibilities once their task is completed

Meets established attendance criteria and starts work promptly

Punctual and dependent for assigned/confirmed shifts

Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions

Consistently demonstrates good use of time and resources

Ensuring that all medical records are accurate and complete

Supports billing by completing charge entry to ensure billing is achieved within 48 hours and all appropriate procedures are documented and billed for

Performs other position related duties as assigned

Qualification

Customer serviceHealthcare systems operationsEMR navigationMedical terminologyHealth insurance knowledgeOrganizational skillsMicrosoft OfficeMathematical tasksVerbal communicationWritten communicationInterpersonal skillsProblem solving