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State of Iowa - Executive Branch · 1 day ago

Revenue Service Specialist 3

Des Moines, IA

Full-time

Onsite

Mid Level

3+ years exp

The Iowa Department of Revenue’s Alcohol & Tax Operations Division is seeking a Revenue Service Specialist 3 to join the Taxpayer Services team. This role involves assisting taxpayers with complex tax obligations, mentoring employees, and managing tax-related processes and documentation.

AssociationConsultingNon Profit

Responsibilities

Assisting taxpayers in meeting their Iowa tax obligation by providing general to complex tax assistance covering multiple tax types (individual, corporate, excise, inheritance, fiduciary, sales/use, franchise, partnership, rent reimbursement and withholding), as well as directing customers to online and other resources. This assistance may be over the phone, in-person, and/or across all communication channels

Resolving escalated and complex Taxpayer Service contacts and correspondence and applying informed judgment in arriving at an appropriate conclusion for the taxpayer

Mentoring and assisting in the training and development of employees

Being able to assist the supervisor by instructing employees, answering questions, distributing and balancing the workload, and checking work

Works as a member/leader of special or ongoing projects, such as drafting and/or reviewing tax forms, instructions, and Department publications

This position will require 100% in-office work at the Hoover building

Qualification

Tax AssistanceCustomer ServiceEconomicsAccountingMentoringCritical ThinkingDeductive ReasoningActive Listening

Required

Graduation from an accredited four-year college or university with a degree in accounting, finance, business administration, or a related field, and experience equal to three years of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions

All of the following (a and b): a. Three years of full-time work experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions; and b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in accounting, finance, business administration, or a related field equals one year of full-time experience

Current, continuous experience in the state executive branch that includes three years of full-time work as a Taxpayer Service Specialist 1; two years of full-time work as a Revenue Service Specialist 2, Revenue Examiner 2, or Revenue Agent 2; or one year of full-time work as a Revenue Examiner 3 or Revenue Auditor 2

Preferred

Experience in a call center environment providing general to complex tax assistance covering multiple tax types

Demonstrated experience preparing, reviewing, examining or assisting with complex questions regarding tax returns

Experience mentoring or training relating to tax procedures and/or technical information

Experience as a member/leader of special or ongoing projects impacting organization or process improvement

Customer service experience

Benefits

Iowa Public Employees' Retirement System (IPERS)

Retirement Investors Club (RIC)

Health, Dental and Vision Insurance

Vacation Leave

Sick Leave

Paid Holidays (9 days/year)

Flexible Spending Accounts

Life Insurance

Long-Term Disability Insurance

Company

State of Iowa - Executive Branch

If you’re looking for a work life of accomplishment, reward, and opportunity, you’ll discover Iowa State Government is just the place where there’s a rich and diverse population; where community, culture and differences matter; where exceptional work ethic, values and peace of mind all come together! The more you know about the State of Iowa, the more you’ll know it’s the right fit for you! There are 16 agencies in state government providing services to Iowans requiring specialized talent in agriculture, corrections, economic development, education, human services, natural resources, public health, public safety, revenue, transportation, veterans’ services and more.

Founded in 1965

Des Moines, Iowa, USA

10001+ employees